Smith Moving & Storage Services, LLC

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I used Smith moving when we moved to Georgia. I needed labor to unload our truck into storage and then from storage to the house we purchased. Being that I had never hired labor to move I was worried that they would move slow to eat the clock up and make more money. But the opposite happened, in both instances that we used them they were quick and efficient completing each job before the minimum time that was allocated. The guy loading the storage unit looked like he would be good at that Tetras game, he utilized ever inch of the unit and when all of our belongings were stored there wasn't any space left. They were on time and handled our belongings with care. I highly recommend Smith moving to anyone.

Walt and his guys did a fantastic and professional job! Not only were they professional, they were extremely courteous and just all around hard workers. We had a 26' truck and they made sure it was packed neatly and made sure every inch was utilized. I am very weary with people all over the house wandering with personal belongings out in the open but not once did I get that feeling from these guys. It was all because they were focused on getting the job done!!!! I admire hard workers and that's why I gave them more money then what he was charging me. I will definitely use these guys again and will spread the word!!! I highly recommend these guys!!!!

WORST MOVERS EVER. DO NOT USE, THEY WILL TAKE YOUR MONEY. MOVERS THE LIE AND DON’T HAVE A TRUCK. BBB CASE CREATED FOR DISHONEST MOVERS

Walt is unprofessional and will target you and purposefully move slow to run the hours up to take more money from you. Don't make the mistake i did to use him along with rent the blankets from him as you have to pay him an additional $40 on top of the $90 rental fee. As I am not a professional mover I requested from him I advance all recommendations on what I needed to be prepared and Walt failed to give me an accurate list of items that should be purchase before the move. He then had the nerve to blame me for his inability to inform his customers of what is needed for a move.



He is understaffed with only one other guy so it is horrible if you are trying to move quickly. It took them 3.5 hours to move an 800 square foot apartment up to my stage pod. When I asked for a refund for his laziness and purposely slow movement of my things he sent an unprofessional response saying I was no longer a welcome customer. What a laugh as I would ever trust him around my things ever again. And can't afford to loose any more money or been taken advantage of again



A direct quote from Walts unprofessional repose to me: " YOU and only YOU are responsible for the success or failure of your move (we simply do the heavy lifting & packing). "



If this is the kind of guy you will trust with your belonging then good luck. I warned you!!!



You would think a business cares about having happy customers with the hopes they would return but Walt must be incredibly desperate for money to not try to make me happy along with lying to the BBB about how long he was on my property. If he is going to lie to the BBB who knows what he will do to you, your belongings and money.



https://atlanta.app.bbb.org/complaint/view/27299025/c/u98d43



I had to have an Atlanta Police Officer pull (and save) security footage at my old apartment to prove the Walt lied to the BBB about his arrival time. I also have phone records and an eye witness to prove his approval time and shoe how dishonest he is.



It is pathetic he cannot handle talking to an angry customer as he still owes me $40 that I paid as a deposit for renting blankets. (Which by the way was delivered as a heap with leaves all over them when he arrived at my apartment.)



ALSO THIS COMPANY DOES NOT HAVE A MOVING TRUCK. You have to supply a moving truck if needed. They have a dinky little 2 door car with a dolly and some other moving paraphernalia in the back. I didn’t even know he was the mover when he arrived as I have never seen a mover without a moving truck. FROM HIS WEBSITE OF ALL THEY OFFER FOR FREE - 4 Wheeled Furniture Dolly:1 basic, flat dollie is provided as a "courtesy " and at no extra cost..



To show you how unprofessional his man is see his response email to my initial complaint on the unsatisfactory service I received. This would have been a simple resolution. DON’T USE THIS COMPANY AS YOU COULD BE HIS NEXT TARGET.

Smith Moving did a fabulous job packing up our moving truck - their time estimate was accurate and they were very professional. I was very impressed with thier ability to size up our belongings and pack everything into the truck - they had estimated that we might not be able to fit everything in the truck, but they used every inch to pack it - we only had to leave a twin bedframe behind! Overall a wonderful company and very reasonably priced - highly recommended.

I would highly recommend "Smith" for your moving needs. They were very professional & helpful with every aspect of the loading process. They assisted with disconnecting appliances & taking them to an alternate storage facility. We encountered a problem with the timely receipt of our moving truck, "Smith" was very understanding and patient. They prepared the load, as much as they could, while the vehicle was in transit. Thanks "Smith," you did a great job!