Secure Parking Enforcement

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I had my first and last experience with this company the other day. I got booted. I want to make it clear that I am not complaining that they did that. I admit I did not notice or adhere to the posted signage. It was far from the first time. I'm actually surprised this didn't happen to me a long time ago (ha ha ha).

This happened in the Publix shopping center on North Avenue and Piedmont. I sometimes visit a park nearby, but since I'm using the lot, I ALWAYS make sure I buy something there. I thought that, along with the fact that I take a far away parking space, would make it "all good." Apparently not anymore. I am saying all this to warn people who frequent this area that you are not to leave the parking lot. Don't let this happen to you. They are really starting to crack down on this.

What prompted me to write this review (and share it in as many places as I can) is that I felt I was lied to (at worst), or the communication on their part wasn't ideal (at best). The boot removal fee is $75, but I heard my boot guy quote me $55. Of course, there is a possibility that I just misheard him, but I doubt it. One tends to remember details like this very clearly when hit with an unexpected inconvenience. Either way, for "seventy-five" to be misunderstood as "fifty-five," that would mean the speaker has abysmal diction. After assuming I paid 55, I checked my credit card balance that night and saw I was charged 75. I called the number the next morning, and told my story, and the man I spoke to said "The boot removal fee is 75. No one said it was 55." I thought that wording was a little unnecessarily rude considering he wasn't there to hear the conversation. I simply said in response "Ok, they must have just told me the wrong thing" and immediately hung up, glad to have had the last word. Not wanting to just take his word for it, I did some research online and was able to confirm that 75 is the right amount. I was indeed charged correctly, so that made me feel better.

Like I said, I am not complaining that they booted me. I have no problem taking my medicine and doing what I need to do to put this behind me. Just give it to me straight. Don't lie about the price, or at the very least (if he said the right number and I misheard), make sure your diction, grammar, and handwriting in the receipt are as top-notch as possible. All of the above were lacking from the attendant I dealt with. They will never do this to me again, but I hope anyone reading this who finds themselves in this situation will take all this into consideration.

In theory, I like the idea of booting improperly parked vehicles and I understand why companies like this one exist, but because of what I described above, I find it hard to have any respect for this company.

Had to call the police, the guy booted my car while we were standing outside near it. He said he was having a "bad day" and lied and told us he was the boss when we asked for his companies number. He pulled a gun out as I was trying to speak to him about the boot. This man also didn't have any identification on that showed he was licensed to place boots on cars or who he was. I called the police because this man was extremely hostile and unprofessional and I honestly wasn't sure if he worked for a company. After I called the police he went in his car and placed some type of identification around his neck. There were 4 other witnesses that saw this happen. It felt more like I got robbed or mugged for my money by this thug. For a company to allow this behavior is unacceptable. He also scratched my car as he placed all of his equipment on my hood which I have several pictures of and I will be seeking reimbursement for. I called the owner or operater of the company and got more attitude. Overall the whole experience was terrible and I have already reported it to the owner of the Lounge in that area that I frequent. It's not about what you do but how you do it. i have had my car booted before but the level of disrespect that this guy showed me and my other coworkers was on another level.

These guys are henchmen. My car was booted and the signage was placed so that upon entering the shopping center you are looking at the back of it, which is blank. They lock down on communication when you ask questions such as, who are you? All they say is, "$75.00." They sure don't give any consideration to protecting your credit card info, which they make a carbon copy of and who knows where that ends up. Questions do not get answered with these guys. The shopping center pays for their "enforcement" so buoycott by not frequenting those places of business that use their services.

DO NOT CONTRACT WITH THIS COMPANY. Your potential customers will be treated like trash. I was booted by this company this week and called the owner to negotiate a lower rate and/or see if he might be willing to let it slide given that he had me on camera not seeing his sign. He treated me horribly; like absolute trash. He made me feel so incredibly stupid. Just a quick BBB search of this business will tell you everything you need to know. Sure, I am upset about losing the money...but I am most upset with how I was treated. Good customer service (even if you are technically holding you customer at ransom) is worth far more than $75.00

Just make sure you check your bank or credit card statement because they will charge your card multiple times. The owner is very rude and has no customer service whatsoever.