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T
thenley9

10/22/2012

Provided by YP.com
Let me start by saying this is...

Let me start by saying this is in no way about the cleaners and the service they provide as I'm sure they do great work, or maybe not based on other reviews.. I wouldn't know for sure though because no one ever made it to my house. I made my appointment last week and from the start things were a little shaky. When I originally called for the quote, Sylvia, was very nice and did a great job of answering all of my questions and was extremely friendly. I told her that I would have to talk to my wife regarding the quote and that I would call back. When I called back Sylvia was busy so another person took my name and number and said she would have Sylvia give me a call back. I never got a call back so I called myself to follow up the next day and finalized my appointment for Friday between 1-5. Everything seemed to be set up and I was assured they would be at the house between that time. I got emails confirming my appointment so I assumed all was ok. On Friday my wife worked half a day so that she could be sure to be home when the cleaners showed up and she got home somewhere between 1-1:30. We didn't want to call and seem pushy so I waited until almost 4 before calling to see what the deal was with the cleaner. I sent an email and instead of replying to my email it was forwarded to someone else and still no information made it to us until my wife called at about 4:25 and she was told that they were running late and it would be about an hour and a half from that point when the cleaners arrived. We were ok with that time frame so I said that was fine and said I would wait for the call saying they were on their way. When I got off work at 5:30 and hadn't heard from anyone I called again and was told they were still caught up at the other house and would be on their way to my house when they finished the house they were working on. When 6PM came and we hadn't heard anything I tried to call again but no one was available to answer my call so I left a message. When I got home about 6:15 my wife and I started the cleaning that we were obviously going to have to do ourselves and I finally received a call back from someone at 6:23 stating that the cleaners were finishing up their other job and heading our direction. At this point I was already extremely frustrated with the repeated lies and bad customer service but I was still willing to let them clean the house and pay for the service. When I asked the person who called, supposedly because the address wasn't showing up in GPS, where they were coming from she said she wasn't sure so I asked her to check. If they were at least in the area and could have made it in 30 minutes then I would have let them. When she got back on the phone I was told they were in Marietta which is at least an hour away in Friday traffic. Now they were trying to have cleaners in my house at 7:30 on a Friday night meaning they would probably finish about 9:30 or 10. When I made the appointment I made it clear that the appointment could only be done on Friday and that we had a dog but we would get him out of the house while they cleaned. After dark it would be impossible for us to be out of the house with the dog so even if I had been ok with the repeated lying and generally bad business it wouldn't have been possible to have the cleaners. Additionally, all I was offered was an extra percentage off cleaning for the trouble of your workers being 2 and a half hours late. It is also frustrating that no one ever contacted me to say they were going to be late or to try and reschedule until I contacted them. That's not the way a business should be run. My wife and I were looking for a consistent cleaning service after this initial deep cleaning and I can promise there is no way Just Cleaning will have an opportunity at that business now.

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Phone: 404-751-2927

AKA

RMG Plumbing Co

Rmg Plumbing Company

Categories
House Cleaning, Carpet & Rug Cleaners, Cleaning Contractors, Janitorial Service, Maid & Butler Services
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