Prestige Bus Co Inc

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Bad business with Katrina....who represent Prestige Bus company

HURRICANE KATRINA!!!!!!! Her appearance was a great indication of the service that I was about to receive. Sloppy, unorganized and beyond unprofessional. I paid for a PRESTIGE bus and moments before my trip began, a bus from an unknown third party arrived. With antsy passengers, I had no choice but to take the bus that I was given. When I approached KATRINA about the error, she had nothing to say but that she didn't want to discuss it infront of everyone. So long story short...I was given a bus with no A/C, a broken bathroom, broke TV's with a dishelved bus driver that clearly didn't give a damn because he is retiring in December so you can imagine the service that he provided. The bus broke down due to low fluids and a flat tire. And when I phoned KATRINA about the situation, she refused to assist me and her passengers and refused to answer the phone for at least 3 days. She called one passenger a ignorant motherf**ker aloud on the bus in front of everyone. The list goes on. She is driving this compnay into the ground. Please don't waste your money. She's got plenty of negative reviews on other websites too...do your research before you waste your money too.

Worst Customer service ever!!!! I paid for a trip to Orlando in cash. A few days before the trip the sales person changed the depart time and the return day. i agreed. But then a friend who wanted to attend, called to confirm. the UNPROFESSIONAL sales associate told her something different than what she told me. i called her back, and with an attitude she told me plans had changed again. I told her i would not be going with her bus trip and when could i get a refund. She said she would call me on Monday while i was in Orlando to return my money. Needless to say, i was back in Decatur on Wednesday and by Friday afternoon i still did not have my money back. so now with a very bad attitude, the sales person said she was not trying to run off with my money, but would call me when the traffic went down. it was not the point of her trying to run off with my money, no matter how much the refund, its the principal of good business, of which this company has NONE. i finally received my refund at 8:30 pm on Friday after calling her repeatedly. But word of mouth is the best advertisement for a company NEVER to do business with. i ask that you pass this on to anyone who wants to go on a trip with a CUSTOMER focused bus company who knows how to treat their customers. this is definitely NOT the one.

If your are planning a trip longer than 4 hours I would not recommend this bus line. They lack the accommodations needed for traveling long distances. The TV did not work well. they advertised charging ports but they have none. Staff is friendly and professional bus is outdated.

Being that my husband and I are both choral directors and I travel with him on his trips as well as my own, I take two chartered trips every year. I say that so that readers will know that I am well-versed in the art of charter busing. This was my first time using Prestige for a trip. I did all the usual required things - sent in my deposit and balance on time, e-mailed a projected itinerary 6 months in advance, sent an updated itinerary the week of the trip, provided each bus driver with separate accommodations, bought the bus drivers tickets to all of the events, had my entourage ready to load on time, and made sure my students kept the buses clean. Prestige DID NOT do all of the usual things. Even though I had included with the itinerary the physical addresses of everywhere we were going, the bus drivers did not know where anything was - they either followed one of the parents who drove or asked directions of the hotel workers just before we were supposed to leave. I would tell them a time to pick us up, and they would not be there. When I would call to ask where they were, the response was always "Oh, you're ready? I'm at the hotel (or I'm on my way)." More than several times, they took a wrong turn or missed an exit. One of the buses even went down a dead end road, only to get stuck and had to call the police to get out. They were not courteous or accommodating. When it was time to go home, they decided to go a different way back - even after we specifically asked them not to - and we were 2 1/2 hours late getting home. I was so embarrassed the entire trip because the bus drivers made ME look incompetent in front of my chaperones. I collected tip money at the beginning of the trip to give at the end, but I returned it to the kids. I didn't want them wasting their money. That's also why I am writing this review because I don't want YOU wasting your money either.



Melissa Grizzle

Choral Director

East Hall Middle School