Nelson-Rives Realty Inc

Write a Review770-451-2323

I will not use this company when I need to have my house rented. This is what happen to my daughter's house under their management.The tenant left the house unclean, carpet stains,kitchen filty dirty, all appliances dirty, bi-fold door broken and pests in the kitchen.The property manger told me that the carpet has been steamed clean, which was not.The owner saw the house with carpet stains, bi-fold door broken,damaged wood floor in the kitchen, all kitchen appliances dirty esp the dishwasher with black stains and food stains and visible pests in the main floor esp in the kitchen.The property manager gave the tenant their security deposit without cleaning the house even the owner told her to hold on the security deposit until he inspect the house.The owner called the property manager and did not answer. I called her and told her that the house was filty dirty. It took us 3-4 days and nights to clean and spray the whole house.The pest exterminator told the owner it will take 6 months to get rid of the pests, all she can say was sorry. I told her that they were going to put the house in the market in mid-January and now they are losing money because of the pests. And told me the Ga Law you have to give back tenant's security deposit in 3 days, I told her if and only the house is clean the way it was when they rented the house and no damages. And they sent the owner's last month rental after two weeks. When my husband showed them the house, they said the house is very clean and beautiful.They did not care all they want is the commission money. They sided on the dirty tenant who cannot follow rules of the Homeowners Association. They don't know how to take care of the landlord, in this case.

They do not manage the property at all, did not have our best interest in mind and take the tenant's side. We had issues with the tenant violating the association rules and their response was that it the home owners association is difficult and we need to give the renter a chance since he is a single dad working hard with several children. The tenant would not keep up the yard and decided to make changes to the landscaping without asking for our approval. When we asked the property management company how many times they check on the house they evaded the question by answering that they live really close and we had to ask the question again. We finally had end the tenants lease because he could not adhere to home owners association and we were getting violations at least once a month. Upon move out, the property manager emailed that the renter steam cleaned the carpet and the house was left in good condition. No move out checklist and the only pictures emailed to us were of 3 rooms. We physically walked through the house and it was obvious the carpets had visible stains, the hardwood floors in the kitchen damaged that we had to get it refinished and re-stained. The refrigerator, dishwasher and oven was visibly disgusting and there were pests everywhere. There was also a damaged bi-fold door and dirty bathrooms. We still have not received the last month's rent, BUT the tenant received the remaining security deposit -Nelson Rives only took out $150 for pest control(which will not cover all the treatments needed) and last month's rent. They did not take any money out for the hardwood floors, the bi-fold door, the stains in the carpet and dirty appliances. This property management company did not have our best interest in mind much less our house. We did another physical check for $64 because the property manager "felt bad" and decided to refund their management fee for the last month. If you value your rental property at all DO NOT USE THIS COMPANY!!!

This is the worst property management company in Atlanta. They will not take care of problems. When I moved in they were going to meet me at the condo at 10:00am they never showed up. I had to call them several times demanding that someone open the condo. They showed up at 2:00pm cost me at extra $300.00.



The wall in the shower fell and the whole was 3feet by 6feet. It took three months to fix the problem. When Pat finally took care of the problem she started to tell me her personal problems. "My son-in-law does not like me" I almost fell over. I said "Oh, that is to bad".



They advertised the condo had a functional fireplace. It was not and lighting caused me to get burnt. After complaining someone come out to fix the fire place and they had no clue to what they were doing. Soot was all over the condo and I lost my furniture.



When they finally had a company clean up the mess (they did not do a good job) the cleaning crew took my vacuum cleaner, my broom, and my cleaning products.

It is with extreme honor that I am writing this. I will try to frame my words so I can capture the essence of Ms. Pat's worth ethic.



She comes from the generation of great trusted advisors who believe in creating value for their landlords and tenants, both. In working on a property transaction with her, I noticed that the tenants and landlord, were truly happy. She personifies the American Dream and is a living legend.



Her transparency, patience and persistence in the process reflects that of a respectable advisor in the ancient court of the king, Caesaer.



She is thoroughly knowledgeable and understands her clients privacy, need for information. Being an engineer myself, I noticed her to immensely believe in data. She maintains all records, meticulously.



We worked on a transaction in the Gwinnett, which was made seamless and transparent with her personal touch and professionalism.



I highly recommend Ms. Pat for any of your property ownership or renting needs.



Please feel free to contact me for any questions.



Sincerely

Nick

678-871-9089

Nelson-Rives does not care about tenants. When I called to tell them that it was 25 degrees outside and I have a young son not even 2 weeks after I moved in that the furnace does not work and we have not heat, they had the audacity to ask me if I paid my bill and that no one would be able to come until later the following week. It happened again a couple weeks later and no one was able to come out for 4 days. They asked me to replace things when I moved in, even though they were all broken before I actually lived there. None of the windows opened in the home and they would get that fixed. There was also mold all throughout the home and they neglected to tell me. I do not recommend anyone renting from them. They do not care about anyone, not even your health. STAY FAR AWAY!

I rented a condo through them and they were not concerned when I called to report that I had a break in, all they said was I did not have a reason to move eventhough I let them know I did not feel safe because my place was broken into by someone watching me. When I told them I wanted to move because my family did not feel safe they said it would go on my credit. I would not recommend anyone to rent from them all they want is the rent money.