Marco's Pizza

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OPEN NOW - Closes at 10:00pm

Four of my friends were all hanging out and enjoying a girls night and decided to order 2 medium pizzas from the Briarcliff Marcos Pizza location.We waited for some time and we all started to kind of wonder why we hadn't gotten our pizza yet. Once we looked at the tracker on the website it showed "In Prep". We thought to ourselves, how is the pizza still being prepped after 1.5 hours from the time we ordered. So we all suggested that we call for a follow up. When we called to find out why it was taking so long and why was it still in prep, the guy said "I know for sure your pizza is on the way and not being prepped". We then asked for a time frame and he said about 30 minutes and that we were given on the website 90 minutes for pizza to be on the way. Around 35 minutes later we called back to get wondering why we still hadn't gotten it. We were given the run around and they really did not want to just own up to the fact that it was late and had taken extremely too long. We then asked if we could get a refund; considering 2 medium 2 topping pizzas take over almost 2 hours. He then says well it looks like we are only 2 minutes late, why do you feel this is so bad for a refund. We mentioned that the customer service was bad and no one owned up to anything and we were hungry and had been waiting. We had to explain over and over why we felt a refund was necessary because he kept asking us why. He then says let me call the driver because she is only 1 minute away now. He calls her and she says she is at the call box to call to get into the building. We then buzz her up. TO BE CONTINUED...

Some friends and I ordered 2 medium pizzas from the Briarcliff Marcos Pizza location. Once we realized it had been 1.5 hours from the time we ordered one of my friends called the location to get an eta. She was informed that the pizza would be there in 30 minutes. Around 35 minutes the same friend calls back to get an eta but was given the run around. She asked if she could receive a refund considering 2 medium 2 topping pizzas take over an hour and one half. The delivery driver finally shows up after waiting over 1.5 hours and calls another friend's phone and we buzz her in to give her directions. In the meantime the general manager tells the delivery driver to leave before reaching our door after waiting almost 2 hours for 2 medium sized pizzas. When asked about the decision to turn away the delivery driver the general manager hangs up purposefully. At this time it is 10:45 so to ensure that a refund is given, my friend and I go to the Briarcliff location. Once we arrive we asked to speak to the gentleman that ever so rudely hung up on my friend. He was sitting at the front counter admitting that he purposefully hung and goes as far as to ask my friend if she was drunk due to questioning the situation of him hanging up on her. She walks away and I protest that it is immature and unprofessional to hang up on someone and leave them in limbo on the status of their order or money if not receiving said order. We ask for a refund and the GM refuses to provide a receipt until I insisted. He provided us with a receipt with the voided meal. So, I'm hoping that the money will be returned in a timely manner. However, the issue is not about money but rather the lack of professionalism and customer service provided at this location. I hope whoever is in charge of this staff takes a once over and makes the proper decisions on what type of impact they want their location to have.

This Marco's is pretty awesome. We've ordered from here a few times pizza and cheesy bread are great. The real kicker is the service. They accidentally got our order wrong once (green vs black olives, easy mistake), and when we called to ask about the mix-up the manager of the store delivered us a brand new pizza at no charge (even though we originally ordered pick-up!) and let us keep the messed up one, so I took it to the office the next day. Thanks guys, we'll be seeing you again soon. :)