Heritage Property Management Services

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Mr. Cobb, I have been an owner at the Highlands for over 15 years, and have recently been voted onto the Board as VP.

I want you to know that the addition of Nada London to our team has been a blessing.Nada is personable; she arrives on time and is always well prepared for our meetings. She brings great ideas to our attention, along with competitive pricing on services we are looking into. Through your well run organization, she is able to leverage contractors to get better pricing on our projects.As we finished our meeting this past Sunday she was ready to walk the property to get a first hand look at some of the improvements we are looking at doing.

When she sets time lines and informs us that she will be getting back to us with information; she does it. Her follow up and detail is impeccable.Thank you for taking the time to read a few of the many qualities that we see in Nada London

I just wanted to thank you for reacting so quickly to the drainage problem on the side of the building. I am 47 and retired early, but when I worked I was the Vice President of a property and asset management for a large real estate developer in Chicago and was responsible for over 5000 units. I want you to know, that I am so impressed in how your management company has kept this property looking so good. The landscaping guys are here all the time and it is just beautiful. Again, thank you.

In my eyes you guys rock--everything any community could ever want. In the last 5 years I have dealt with at least 10 different employees who work at Heritage, mainly Morris, and I feel that all of them have shown a genuine interest, great follow thru, a friendly attitude. Everything that it takes to keep Heritage on top of the property management world.

It is very evident from the stabilization in our community, the constant upkeep and improvements made as well as the easy access to Heritage that they would be an asset to any community that wishes to maintain a high standard of living and has the best interest of the rest of the community in mind.

The Winthrope Park Community transitioned to Heritage Property Management starting in April this year. I wanted to express our thanks and recognition for all of the hard work that our community manager- Robin Steinkritz has contributed. We have had several issues to deal with during the transition including major pool repairs. Robin has worked with us the whole time including responding to e-mails over the weekends and helping us address our collection issues. I think the board now truly understands what a 'top tier' property management company brings to the table. I think we would have moved earlier if understood the difference.

Hi Gavin, Thank you for taking the time to speak with the Victoria Heights HOA last night. We really appreciated you addressing our questions. Doris is an outstanding property manager and we are very grateful for everything she does for us.

Thank you for your prompt response! I must commend your company on the website. It is a blessing for me to find that Heritage handles the HOA for the properties we consider. Your information is precise and easily obtainable, and if I have questions, I get prompt responses. Your company is way above the norm. I appreciate it!!

Heritage’s Board training is well worth attending, especially if you are new. They provided a nice little packet with helpful information. I’d also encourage everyone to familiarize yourselves with EDGE as it’s a great tool for us with very pertinent information. Several documents, including contracts, financial, etc. reside there. I have to say that I think our neighborhood is in pretty good shape thanks to Heritage!

Our Property Manager is very diligent, is always accessible when called or needed and never fails to respond to whatever task we ask of him. Too often we write only to complain, not to praise. Lee deserves our praise and thanks to Gavin, he is our Manager and is MUCH appreciated.

Thank you very much for your work on our behalf and your kind words about our association. We could not do it without you and Jan, which is for sure!

This is the worst management company one can use. I don't know where these good reviews are comming from. if you decide to use them you will regret it very soon down the road.

The training was excellent! Heritage is such a top notch professional management company, and I am so glad that Cannon Gate has your services. Also, we were able to pick up a couple of training manuals for Kay and Tom. It was very informative and beneficial, and the trainers had a lot of property management experience which they passed on to us.

If it wasn't for Heritage my family would be homeless, Fox Management messed up our paperwork so bad, that we had to get an attorney to remove errors!

Just wanted to drop you a short note to say how well Barbara has been working out. She has been communicating with us extremely well and has been getting information back to us in a very timely manner. She has been a real shot in the arm to us by providing us with the necessary information that is needed to keep us on track.

I am a new owner at The Willows and have had occasion to call on Kristan Collins for help. She was so welcoming, accommodating and helpful. My situation is now taken care of. I also spoke with Warren regarding my need for a key to the fitness center. He had one delivered to me in a matter of hours. As a new owner at The Willows these encounters have made me confident that any problems will be given just and swift attention.

By the way, you are doing an exceptional job and I really appreciate it.

Kevon, I want you to know, it is so nice working with a true professional. We appreciate you so much.

I am one of those unfortunate owners who purchased a condo in the height of the real estate boom. Now with the way the economy is, I will be here for a while.



When I purchased my unit, my building was being managed by another management company that did not care about us as owners, they couldn't account for funds and come to find out, there was an extremely high delinquency rate.



Once Heritage Property Management stepped in and started managing, that all changed. The manager was able to change the morale of all of us who were feeling ""stuck"" because of the economy.



Through a series of steps the Property Manager turned the Homeowners Association around by really starting to collect on past due fees. In a matter of two and a half years, the Association went from having no money to having over $100k in a reserve account to plan for the future. All while reducing the number of delinquent owners to less than 5% from 80% where it was in the beginning.



Every person that I have spoken with at Heritage has been professional and courteous. Any type of question I ask them, they quickly have an answer and a resolution, if needed. I find comfort in knowing that if there is a problem, all I have to do is call and I am going to get someone on the phone and the problem will be handled.



Based on my experience with them, I would highly recommend Heritage to anyone that asks.

I'd recommend Heritage Property to any homeowner.