Emory Village Flowers & Gifts

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CLOSED NOW - Opens at 9:00am

DO NOT USE THIS FLORIST!Paid $99 for a special floral arrangement to be delivered on Valentine's Day. Only one attempt at delivery-recipient wasn't home. No reattempt; no attempt to contact me or recipient to attempt redelivery. I had to call the next day and get an explanation. John, the delivery manager, admitted they farmed out the delivery to a "courier" service and John wouldn't take responsibility, blaming it on the fact that the recipient wasn't home and apartment leasing office was closed (typical on Sunday). Unacceptable, particularly when I had to follow-up the next day and ask questions. In a rude way, he said "we'll just give you your money back."

The store closed after 4:30 on Valentines Day, so no one could handle my complaint. The busiest day of the year, and thousands of dollars of deliveries going out, it's very frustrating to receive a recording and store closed at 4:30 pm, particularly when they didn't make the delivery they promised, and I wanted customer service.