DK Window Works Inc
35372 Hwy 101 Business, Astoria, OR 97103
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10/02/2014
I scheduled an appointment for them to give us a bid on replacing some windows. I got a bad feeling from the start because it felt like the guy taking my info over the phone was distracted and I envisioned him writing my address on the back of his hand. He didn't even ask for my phone number until I said "Don't you want our phone number?" Well, the guy showed up on time to take measurements which was good. But, months have passed and nothing. No bid, no phone call, nothing. I followed up by both phone and email in case they'd lost our contact info. Again, nothing. I understand if the job was too small or complicated and they didn't want to take it on but how about the courtesy of a phone call so months aren't wasted waiting?
09/12/2013
I would highly recommend them to anybody looking to replace their windows.
09/10/2013
Well one window installed popped out of the wall. Another had a bad seal bad service no back up help never again these jerks
02/21/2013
Terrible service. My storm door, which this company installed, blew off the wall and our repeated tries to have the door fixed have been ignored. You would think that this company would stand by it's work! This door is only 4 years old!
02/16/2013
I will never recommend this company to anyone! 4yr old storm door flew off. I called to see if they could fix it and I never got called back!! I recommend going somewhere else!! I called 5 times, and when I did talk to someone it was always "let me call you back." Never heard from a soul!!!
01/05/2012
Well i run a small lodging facility and we needed 2 patio doors replaced and they came out and had the job done in a resonable amount of time ! However the patio doors were cracked from the factory and some exterior mouldings around the glass were missing,i contacted them and they said they were waiting for the sales rep to contact them,meanwhile its been 3 mos since they installed the windows and no contact from them.I even went to there location in person to speak with the office gal and she said it would get handled {right} not! we will not be doing buisiness with them again,but i will pursue this matter until im satisfied
11/25/2011
Had my Marvin window break it's seal within a year. I made multiple calls and emails to get it fixed. Never received a response or remedy to the bad window. Terrible service
03/23/2011
Just recently we had DK Window Works do a third job for us. Every time they have been to my home, they have been nothing but professional and done a great job. I would recommend them to anyone.If I had any concerns I could simply call and they would take care of the issues promptly.
02/08/2011
I will never use this company again! They provide shoddy workmanship at best and charged us for more hours than they were actually there, unbelievable! They ripped my aluminum siding shoving the window out too forcefully and then tried to cover it up with caulking! One of the employees said that it was the bosses idea when I confronted him about it. I was told by the owner of the company he would replace the siding but it has yet to be done and this was over two years ago! Every time I see it I am so mad....good advice, go somewhere else the owner also has an attitude bordering on aggressive.
More Business Info
- Hours
- Regular Hours
Mon - Fri: - Brands
- Marine
- Payment method
- visa, master card, discover, debit, check, cash
- Categories
- Garage Doors & Openers, Commercial & Industrial Door Sales & Repair, Doors, Frames, & Accessories, Plate & Window Glass Repair & Replacement, Windows-Repair, Replacement & Installation
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes