Baylor Orthopedic and Spine Hospital at Arlington

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I have had several procedures here. Shoulder surgery to nerve blocks and nerve ablation. That being said I’ve been on both sides of the facility. I would recommend this facility to family and friends. They are professional from the time I get there to the time I’m wheeled out. I have yet to find one bad nurse there. They’ve always tried to keep me as comfortable as possible!

My wife had total knee replacement. Staff was slow to respond several times, as much as twenty five minutes after requesting to see nurse before they responded. Ice on the knee was important for pain relief and swelling, but we were always told that they had so many patients that the freezer was overloaded and we were given gel packs that were only cool not cold. Therapests were friendly and wanted to get pt up and moving. We found out later that therapists did not teach propet way to walk to prevent possible future limp. The techs were very helpful and most nurses were nice. I would not however recommend anyone go there. I won't let my wife go back.

Clean facility, but always running late. Medical staff tries and is friendly. Overcharged me and has been stonewalling the refund for 3 months. Will not return and will change doctors if my orthopedist does not have surgery privileges elsewhere. Guy claiming to be AP manager is not helpful and changes his story on the refund on a monthly basis...