Mug's Pizza & Ribs
807 W Rand Rd, Arlington Heights, IL 60004
Reviews
08/12/2021
Provided by YP.comPROTIP: If you order from Mug's do it though Grubhub so you have recourse if something goes wrong.
Ordered a pizza at 3:56.
Approximate delivery time was 4:56.
Order did not arrive until 5:39, 43 minutes after the given delivery time.
I called the restaurant at 5:11, 15 minutes after the delivery time. Was told the delivery guy just left so it should arrive momentarily. I thought likely story but fine.
At 5:26, a half hour after approximate delivery time, the delivery guy arrives, looks at a piece of paper and DRIVES AWAY. I called the store asking if they could get in touch with the delivery guy because I thought he may have been confused if he was at the right place.
At 5:36, 40 minutes after the delivery time, I call the store again asking to talk to a manager.
As I am on hold, the delivery guy arrives again at 5:39, 43 minutes after the delivery time. I said I don't want it, it's probably cold, you've been driving around with it for 10 minutes (Actually 13 minutes). I shouldn't have said the cold bit because he assured me it was warm. He explained he forgot the 2 liter I ordered with it. I just took the pizza and hung up the call.
The pizza was soggy and watery from sitting in the bag for 2 trips from the store to my place. 25 bucks wasted. Thanks.
More Business Info
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
Phone: 847-394-8990
- Payment method
- discover, amex, all major credit cards
- Price Range
- $$
- AKA
Mug's Pizza and Ribs
- Other Links
- Categories
- Barbecue Restaurants, Caterers, Restaurants, Take Out Restaurants
- Other Information
Parking: Lot, Private
Wi-Fi: No
Bike Parking: Yes
Attire: Casual
Good For Groups: No
Good for Kids: Yes
Wheelchair Accessible: Yes
Take Out: Yes
Cuisines: Caterers, Barbecue, Take Out
Alcohol: No
Takes Reservations: No
Outdoor Seating: No
Price Range : Average