Russ Darrow Appleton Chrysler

Write a Review920-739-9411

CLOSED NOW - Opens at 9:00am

In mid February, when we came into service our vehicle we talked to Dan A., A Sales Manager, Mr. A. approached us about a new program they have where the Russ Darrow dealership will pay off the remaining amount on the loan you owe as a trade in, so you can buy a new car. The advantages were that we could lower our payments and pay less in interest. We thought about it and decided the beginning of May would be a perfect time to do it. We talked with Chris B. on the phone, on 04/02/2010, who assured me, that the Russ Darrow dealership will pay off the remaining amount on the loan you owe as a trade in. We thought this was awesome. We came in on 04/05/2010, to do the deal. Mr. B. seemed to be rushing us. We filled out are paperwork for credit for the new loan. Once he had the information he ran to Dan A.. The amount we owed on the vehicle was around $9900 dollars. Mr. B. came back and told us that Russ Darrow Dealership will only cover $5500 of the loan and that we would have to finance the $4400 left. I asked why don't you cover the whole loan as was stated by Mr. A. Mr. B. stated that we should be glad we did not own his car which he lost 44% on and to not complain because he was going to get us our new car. if a business says "the Russ Darrow dealership will pay off the remaining amount on the loan you owe as a trade in," to lure you in, shouldn't they keep up their end of the bargain, whether they lose money or not? The end of the day left us begging to get the $500 dollar check back as Russ Darrow Kia Of Appleton believes in cashing checks on deals that have not been completed.

Names have been shortened to protect the guilty.

08/2010

We bought a Kia Rio and have a 100,000 mile warranty. We are told by staff that the car will be done in two hours for the repair work. We did not get our car back for eight hours. Beware Of The Times, Take Off Work, Lose Money, Russ Darrow Doesn't Care.