Verizon

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CLOSED NOW - Opens at 9:00am

First of all, my rating is for Verizon's Apex store itself. Not for Verizon Wireless in general. I've overall been pleased with coverage, etc from them. My frustration is that i visited this store 3 different times (diff days) trying to get assistance in upgrading my phone. All three times I spent over half an hour waiting for assistance. None of those visits were during peak times either. I finally gave up and decided I would just place my order online through their website and just pick it up when ready. I placed my order around 1pm one day and swung by on my way home around 530-6pm. I went to the pick up location and as told someone would be right with me (after telling them why I was there). Someone finally took my info and came back stating the phone was not yet ready... Ok... So I waited for another half hour and was left sitting there waiting yet again. I finally left for the 4th time in total frustration with this store. I called Verizon and cancelled my order. I hate the thought of going to AT&T, but at this point I'm torn. The service at the local store is beyond horrible... And please note, this is being written by a long time fan of Verizon . I don't understand what has happened to their level of customer support.