Sakstrup's Towing

Write a Review734-971-5400

OPEN NOW - Open 24 Hours

Customer service is atrocious. The reception women may be the most miserable human I've ever met. Its like they hired their "help" from the Secretary of State reject bin!

Had a car involved in an accident (lady turned right in front of my fiancee). Of course, because of their contract with the police, they came and got the car from the scene. Before the accident, the car was only worth about $5000, so I only kept state minimum coverage on it. The car is a total loss and is unable to be driven. I was there that day to get the belongings from our car, but kept ownership of it so I could document everything to file a mini tort claim with the other drivers insurance. Because of waiting to hear back from the other insurance, taking my fiancee to work, finding and buying her a new car, as well as working myself, I was unable to get back to Sakstrup's for 6 days to give them the title. I figure the scrap has to be worth at least $250. I call another scrap yard and they said if I brought the car to them, they'd give me $250 for it, so it has to be worth more than that to the business. So, now the bill for towing and storage is at $260. I ask if signing over the title will cancel that out. Was informed they only give $100 credit for the title. Ok...that's BS but whatever. Now, with the way things have gone due to this accident, of course we're a little strapped for cash (remember, I just bought her a new car). So now I ask if I can AT LEAST sign the title over and pay the bill this coming weekend (when I get paid). My thought behind this is that I will stop accruing storage fees. She informs me that they will not accept the title unless it is accompanied by the remaining balance owed ($160).

Obviously, they are in business to make money. I totally understand that. But not accepting the title (so as to stop accruing storage fees) until the money is paid is pure crap. It's quite obvious that they have policies in place to take advantage of people for each and every dollar they can. I cannot put my disgust for this company and my frustration into words.

I can guarantee that I will NEVER call your company for anything for the rest of my life. I can also guarantee that if I'm ever in an accident within your area of operation, that I will be calling a wrecker from another company before the police get there. I PROMISE that, if I have ANY control fo the situation, you will never get another dollar from me. I will not do business with a company that sets policies to take advantage of people who are in a rough spot.

You disgust me.

Horrible customer service and was lied to about the price. Was told the total would be $120 but my card was charged $180. Tried to speak with a manager and was hung up on twice. Then put on hold for over 10 mins. Then told no manager available and nothing could be done. Worst place to deal with and they only stay in business due to contract with the police departments so they feel they are above everybody else.

Last winter, my aunt locked her keys in the car and it was still running. The temperature was -10 below zero, and it was snowing very heavily that night. Sadly, my aunt is 86 years-old and has some rather serious health problems, where can't be away from her portable oxygen tank for more than a few minutes. Sakstrup's dispatcher, said the driver would be there as soon as possible, as they had a lot of calls pending. Amazingly, the tow-truck driver appeared on the scene in less than 10 minutes, and had our car unlocked in under a minute. Moreover, he was one of the cleanest and neatest looking two-truck operators I have seen in many years, which is more than I can say for other companies that serve the same area. Sakstrup's has courteous, fast, prompt and highly professional service. I would recommend them to anyone in need of a tow-truck.