A+ Appearance

Write a Review907-338-2457

Beware !!!This detailing business is a scam. They did not clean my car real good. I have to wash my mats again because they didnt clean it. Please do not even take your vehicle there . Scam scam BIG TIME SCAM

as the post below states, not even worth a star



our scam was $120 for leather.

SCAM SCAM SCAM SCAM SCAM SCAM SCAM

I wouldnt even give it a star. Took forever to try and make an apt. No one ever answers the phone. He was semi rude over the phone. Then wanted to charge me an extra 130$ on top of the groupon i purchased cause they said there was dog hair and sand in my jeep.

If you buy a Groupon, plan on paying additional fees. I have a Subaru Forester, that was immaculate in the back (had a protective layer on the carpet, that I took off before dropping off my car), people very rarely sit in the back seats, and it had a normal amount of dirt in the front driver side AND there are all weather mats throughout the car. I got a call that it would cost an additional $45 because it is difficult to get dirt out of the Subaru "fibers"!!!!

I got a groupon for a full detail and after 3 month backlog finally got an appointment. Drove in from rural AK the night before and dropped off the car. Next morning I get a call from the owner who tells me there is dog hair in the car and it would cost $30 more to detail with dog hair or $60 more to guarantee they would get 95 % of it out. The vehicle is a small SUV with an all leather interior and rubber floor mats cover 80 % of the carpet. Since they had the car hostage I told them to do the least costly and to please give me a call as soon as it is ready so I could return the rental. I finally got a call back at 4:30 telling me I had to pick it up by 5:30. Went to pick up the car and talk to the owner. Arrived and wanted to discuss this extra charge with the owner or manager and neither were there. I was told I could call the owner. This tells me they have no quality control. Went out to check the car and the outside looked nice and shiny but when I moved the seat back to my driving position I still found DIRT on the center console, the floor mats are stacked in the back and I am told that the carpets are still wet and I should put my car in the garage and leave the doors open for 24 hours. Problem is my garage is 240 miles away and they KNEW that. After the console dirt I check the car more closely and found dirt in the back, dirt on the sides of the leather seats, etc. I went back in and told them to finish it and call the owner. The guy at the front desk came out with a damp rag and wiped off the dirt and proceeded to explain that they scrubbed the interior and this stuff would not come off but after he wiped it down the dirt was gone. I told the person to pass on to the owner I was very unhappy and to call me over the weekend as I was still in town all weekend. I never got a call, so in short, If you want a nice wash and was, a vacuum then wet seats and carpet, waste your money on this place or if you want a professional detail, find one that cleans, washes and DRYs your car instead of giving you back a wet interior at 10 degrees and most importantly has the owner/manager there when you pick it up. An employee that stands there and tells you he just works here and you can call the owner is someplace that has no quality control.

I had been here once or twice before and had a decent detail and experience.

This time was different. Not very clean and one seat was soaking wet due to it getting stuck and not reopening. A problem I have never had in 2 years of owning the car. I think they opened incorrectly and pulled to hard. Plus a plastic cubby part of the car was cracked.

I am fairly certain crack was not there. I spent 20 min at car dealer to get seat fixed. They said come back for

Appt and not covered under warranty. Luckily my husband figured it out and fixed it. I probably would have had to pay quite a bit to have dealer resolve. Not great customer service. Won't recommend or return. Had to pay $25 extra and didnt even clean that extra part due to seat. Would rather pay double what Groupon is for quality clean and customer service.

I bought a groupon in Feb 2013 and wasn't able to get my car scheduled for a detail until mid July, the woman at the front desk told me she would call the day prior to remind me of my detail(which i was very grateful for since it was schedule months and months out.) I knew my detail was coming up, however I never recieved a phone call confirming. I then called their shop and realized I had missed my appointment. The owner told me the front desk woman had been fired and was very apologetic about the situation and told me to call back on Monday so that he can get my car in that week. I called monday and no answer, so i left a message. I called Tuesday and left a second message. I called Wednesday and the voicemail box was full. Finally on Thursday, I did reach the owner and he took my phone number so that he could call me when they have a cancellation. He did not offer to reschedule my appointment at all, so if they never have a cancellation does my car never get cleaned. At this point, I just want my money back and to let others know that this place is run very poorly.

By far one of the worst details my Denali has ever seen!! They called me to tell me my truck was ready, but yet when I arrived they said that the interior was still drying, drying which meant they had my truck running with the heat on high trying to dry the carpets of my truck! Gas is not cheap and especially with a large truck, it goes by pretty quickly! Then I go to look at the seats and if I can lick my finger and touch a spot on my seat and it easily wipes off, then obviously it was NOT cleaned! Then the detailer told me they were all out of the conditioner to condition the leather seats, but yet i still had to pay for it?! When I spoke on the phone with the owner, he was very rude and quick to get off! Did not offer me any type of discounts or apologize for the problems that occurred! He even blamed the front desk ladies that it was there fault they did not explain the part where we had to be responsible for allowing our carpets and mats to dry, when it was his own WIFE working the front desk! So I asked him what he was going to do to make me a happy customer and his response was, i already told you to let your truck run with the heat on high and let them dry, OR park your truck in the garage, open all the doors, turn your garage heat on high and then it should be dried by the morning! Are you serious?! What type of business are these people running where they talk to their customers like that?! I know i was not the only unsatisfied customer checking out as well, there was plenty others and the owner did NOT do a single thing to help his buisness! VERY POOR CUSTOMER SERVICE AND LACK OF DETAILING!! STAY AWAY IF POSSIBLE!!!!!!!

I won't even give this place 1 star. I purchased a Groupon for "upto 63% off of a 300$ value" for full in and ext detail. I was charged an additional 30 for pet hair removal. When I was at their shop they were offering the same service for $180, not 300. So I saved 25$.

I heard the manager say only to use Rainex on the windshield because they didnt have enough product to do all the windows. Poor planning.

I called the next day to question the pricing and stated I thought this was poor business management b/c of the pricing and lack of supplies. I also mentioned I called Groupon to voice my concerns. Response from the manager, "Thank you, I have 7 kids." He is 33 and his claim to fame is that he has been detailing cars for 24 years. Will NOT return there and would discourage anyone else from utilizing their services.

Dropped my car off at 7:30am using the key drop (which did not have any drop-box forms available) I had to write a note. I had the appointment for three weeks, after I purchased a Groupon. My car was the only one waiting to be detailed when I dropped it off. I tried to call at noon, no answer, at 3pm no answer and I arrived at 3:40pm & they told me my car wouldn't be ready for another hour.... When I questioned the owner about the length of time he was rude...I didnt get out of their till 5pm... The employees did not even put the items back in my car that they took out... Customer service is key and they are lacking customer service in a bad way. Please avoid this business ...

On 1 Dec 2011 I made an appointment for an inside and outside detailing. I asked them to pick my car up on or after the 3rd of Dec. and left them a key to my car. Later that afternoon I looked in my driveway and the car was gone. I called them to confirm that they had picked it up two days too early, but got no answer. I later drove my truck over there and looked through their window to confirm that they did have my car. They brought it back the next day, 2 Dec. When they picked it up everything was fully operational. I went to go out later and the center console was dead. No heater, defroster, radio, nothing. I called and spoke to their boss and he said they didn't damage anything and were not responsible. I later noticed that about $60 TO $80 I had in the car was gone, along with other items that naturally collect in a car. I called them again but got no answer so I went back to their shop and asked for my money back. Although I had various bills and change, they gave me $60 in twenties. I had the car repaired while I was out of town and they found a blown fuse but all the components were in full working order. When I tried to get them to pay the cost of the repairs, $102.10, they refused to pay it. I also had to but a snow shovel and windshield scraper that they had taken, which added $24.49 to the cost. When I informed them of this added cost I was told that if I wanted them back I should have asked for them. I called them 3 times and went to their shop three more times, but never got a response. The last time I spoke to the boss he was willing to pay for the shovel and scraper but not the repairs. He said he had spoken to the Lexus people and said they told him he could do nothing to cause that fuse to blow and that's what I get for buying a Lexus. When I spoke to Lexus, the repair manager stated he had told them no such thing, just that everything in the car checked out good and something had to have been done to cause the fuse to blow. My only recourse now is to take this to Small Claims Court. While their detailing job was satisfactory, their honesty, integrity and responsibility are sorely lacking. If you need your car detailed, I would strongly recommend you avoid A+ Appearances like the plague.

My car was clean, but the service was not what it should have been. When I brought my car in, it was because I had purchased a groupon. I told them I didn't want any additional services completed. They told me they really needed to do at least $25.00-$30.00 worth of additional work because I have kids. I said okay and agreed to the additional $25.00- $30.00. When we went to pick up my vehicle, the person that was behind the counter wasn't there and the person that was would not let us take the vehicle unless we paid an additional $50.00. I will not be taking my car here again.