Camp Bow Wow

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I have been bringing my two dogs in for 5 years. They both love the faculty and drag me in every time we arrive. I have never experienced anything but expertise and compassionate treatment of my dogs. The facility is prestine and safe. With lots of play area for the dogs. It's a relief knowing my dogs are having so much fun when I board them.

I have unfortunately had a terrible experience using Camp Bow Wow for boarding. When I took my 2 small dogs for the interview, Ken (owner) seemed nice enough. I gave instructions at length, explaining that I would not be the one dropping off or picking up the dogs, so I wanted to be clear on the instructions. I had left the feeding section of the application blank because I thought it was only if there were any special requirements and I had none. So, when Ken asked me about feeding, I told him that their food was fine to be used and they didn't have any overeating issues, so they could have as much as they wanted. As I spoke, he was writing all of this down on the application so I assumed everything was clear. However, when I received my dogs back, I found out that they were starved for at least a 24 hour period! Apparently, my dogs were only fed the small amount of food they had come in with (prior to being dropped at CBW, my dogs were being cared for by someone else for 1 day and they left their belongings, including this small amount of food with the staff until pickup). So for 3 full days, my dogs were only give about 1 day's worth of food! I was horrified and probably way too nice about it when I called to make sure they were aware of the error so it never happened again with other dogs. I didn't hear from anyone right away, but a few days later I got a voicemail from Ken leaving his name and number but no message.



Going 24 hours (or more) without food wouldn't be fair to any dog, but small dogs like mine in particular can have hypoglycemic issues. I am very thankful that my dogs are okay.



The next day I received an email from him annoyed I hadn't returned his call (he hadn't asked me to) and basically saying it wasn't their fault since no feeding instructions were given the day of drop off. He stated that "feeding instructions or special requests need to be discussed or written down on the day of drop off as I cannot remember every discussion I have with all of our clients." This is the response I got after my dogs were STARVED, I told him at the interview (which was only 2 days prior to their boarding stay) I had no specials requests and also that I would not be dropping them off so the interview was my only opportunity to give instructions.



If he misunderstood the dogs were supposed to eat special food and it ran out, why not call me to ask instead of starving them?



He even accused me of not telling him one of my dogs was deaf, which of course I had mentioned (and she wears a tag around her neck to ensure others are aware). We even had a discussion about me being surprised to have found a dog like her in a shelter and that perhaps she'd been brought there because she was deaf.



His email was so offensive that I will never use this service again. In fact, I notified CBW headquarters about his behavior and they stated they will contact him. Since that time (a month ago), I have not heard from anyone from CBW. A simple apology would have gone a long way. I really expected a profuse apology, perhaps a bag of food to replace the food I'd paid for, but not been given or a free day of daycare. I got nothing but a denial of responsibility and 2 very hungry dogs. Do not use this service!