Lowe's Home Improvement

Write a Review865-982-2117

CLOSED NOW - Opens at 6:00am

I have always had good service from ithis store but I don't know what has happened - it took them three trips to get my lumber order correct.

I have always had great service at this lowes. One of the managers, Landon, always provides us with superior help. He is the only reason we shop here and not Home Depot. Their prices are great and they always have a great selection. Landon is very personable and has a great smile.

Helpful clean friendly! Always willing to go the extra mile for their customers!

WE HAD THE WORST TIME AT LOWES IN ALCOA TN. WE SPENT 15,000.00 FOR CABINETS,GUTTERS,WINDOWS,SIDING,ETC. COULDNT GET THRU TO LOWES CUSTOMER SERVICE,AND IT TOOK THEM 2 OR 3 COMPANIES TO GET WORK DONE AND ITS STILL NOT ALL DONE,NUMEROUS CALLS AND BROKEN CABINETS AND THEIR SUB CONTRACTORS WONT ANSWER PHONE CALLS OR SCHEDULE A DATE WITHOUT GOING UP THERE IN PERSON AND GETTING UPSET WITH THEM TO GET ANYTHING ACCOMPLISHED,DEFINATELY DONT USE LOWES IN ALCOA FOR YOUR NEEDS UNLESS YOU WANT LOTS OF DRAMA AND HEADACHES.

Website says open till 10 pm, I just drove 35 miles to arrive at a closed store. Sign on door says 9pm. You need to change that!!

We hired Lowes to put in some vinyl flooring in our kitchen and bathroom. The contractor they sent over to do the job did a really poor job and the nightmare that followed afterwards seem to keep spiraling out of control. Luckily for us, the man in charge of the flooring department (Ron Hill) took the project on full-force and worked very hard to make sure things were made right and to our satisfaction. He was our lifesaver in what felt like the Titanic. We are very pleased with our floors and we have him to thank for it. He never gave up and believe me, it would have been very easy to do just that. He saw it through though and we are very grateful. He turned a bad situation into a good one and we would not hesitate to use them again in the future. Thanks Ron! :)