K-Ram Inc.

Write a Review505-345-7663

OPEN NOW - Closes at 6:00pm

This company is extremely unprofessional, unethical and careless. We had them do some basic roof maintenance at our house, and immediately after they finished rebuilding a box around a skylight, we discovered we had no power to a section of the house. I notified the salesman/foreman immediately and he came by and eyeballed the problem and said there was nothing he could do because "he's not an electrician." After days of exploratory and repair work by an electrician (and hundreds of dollars at our expense), which also was a huge inconvenience as it required me to take off more time from work, it was clear that the crew had cut an electrical line while on the roof. I notified K-Ram and asked for reimbursement. Rocky, who I had worked with from the start, assured me he would talk with Gilbert, the owner, about making us whole. That didn't happen. Instead, Rocky directly contacted our electrician and told him he didn't think the crew was at fault. He then proceeded to schedule a meeting at our home without us present with the electrician, basically so he could go through the motions and refuse to pay. I called Rocky and told him I needed to be present for the meeting at which time he told me he had decided his crew wasn't at fault and that he's just a salesman who shouldn't have to handle this. He complained that we and Gilbert had put him in this position and said it's not his company and he can't make these decisions. When I told him I didn't want to meet if they weren't acting in good faith to right the wrong, he said I had my answer and he was done with the situation. I won't use this company again of course and recommend others avoid them at all costs!

First. Showed up late to give estimate on roof leak.
Second. Said he would be back the following day to look again with another employee and would call me with the estimate. No calls.
Third. I called couple days later and was told he would drop off the estimate. Did not drop off the estimate.
Fourth. The following week I called back and was told they would email or fax my estimate. Still waiting.

K-Ram Roofing and his incredible crew have come through for me yet again.  Stellar, professional, excellent work and thoughtful problem solving for a tricky design flaw on our roof. Because of their excellent work they are busy so plan ahead to get the best.

KRAM has done two different jobs for me. One was a pitched roof and the other a flat roof. My tenants are happy with their new roofs and I am very pleased with the workmanship and the excellent customer service. I will definitely refer them to my friends and family.