Billy's Long Bar

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CLOSED NOW - Opens at 11:00am

Great place to watch NCAA Basketball! Fun atmosphere and they have Marble beer!!!!!!! Go Lobos!

I've enjoyed Billy's on several trips before, but couldn't even get waited on during my last visit - even after requesting a menu at the bar and making a second trip to ask for service. The guy I spoke to apologized for busy and for being shoethanded, but didn't take our drink order - let alone anything else. He assured us someone would be by shortly, but nobody showed to take our order. We waited 25 minutes without anyone acknowledging us, but they had no problem waiting on other tables nearby. I like the wings at Billy's, but don't care to go back. It would have taken a waitress 30 seconds to stop, acknowledge us or take our order and be on her way. "Sorry we can't help it" just doesn't fly. (I understand if they're busy as long as they tell me they'll be back.)

Service has been terrible the past few times we've been in. We always have to wait a long time before someone comes around to take our order in between beers. During our last visit, one person in our group finished a beer then waited about 20 minutes before a server came up and asked how we were doing. We ordered another round for everyone at the table and when everyone was done with that round, we had to wait a long time again before anyone came back. When we had an issue with our food, it was obvious that neither the server or manager wanted to hear what we had to say or try to make things better. When approached about the issue by another person in our party, the manager got mad, asked us to pay our bill & leave. No one was confrontational, but he had the bouncers follow us out. It was disappointing to be treated that way in a place that we used to love to hang out at. Customer service is not a priority here and we won't be back.