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Reviews

B
bdjohnson1973

08/19/2009

Provided by YP.com
Very poor customer service

I had an appointment scheduled for 9am for a carpet cleaning. At approx. 9:45am I call the office to ask where the technician is and the owner tells me they had messed up my phone number and thats why he hasn't called me yet. I am to wait and the tech will call me shortly. 5 mins later I get a call from the tech stating he needed directions to my house so I asked him where he was at. He informs me that he is at San Mateo and Paseo Del Norte. I then tell him that he is still approx 30 mins from my house and he was already 50 mins late to the appointment.



Lets just say i said a few things and told the owner to not bother coming.

claimed iconBusiness Response10/02/2012

Sorry for your confused dimesia... you did not call this elite co... One, Time of arrival given is a window, 9-10, 11-1, 1-3 oclock.. two, my employees as well as anyone who knows albuquerque will inform you that san mateo and paseo del norte do NOT intersect! Three, This is a false review written by a either a demenciated under educated idiot or a jealous competitor that dont know enough to mind his own bussines. Let me remind you A quality carpet of albuquerque, llc. has been a profesional elite co for over 23 years and will be here for the future for those that can understand the mantality of the upper review...Let us proove it to you!!! Kevin Lane owner, AQCOA.LLC

This listing has been claimed by a business representative.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sun:
Services/Products
  • Carpet Repair
  • Fire Damage Restoration, Water Damage Restoration
Payment method
all major credit cards, check
Neighborhood
Near North Valley
AKA

A Quality Carpet of Albuquerque, LLC

Categories
Carpet & Rug Cleaners, Carpet & Rug Repair, Drapery & Curtain Cleaners, Duct Cleaning, Floor Materials, Furniture Cleaning & Fabric Protection, Tile-Cleaning, Refinishing & Sealing, Upholstery Cleaners, Water Damage Restoration
Other Information

Services: Carpet Repair, Fire Damage Restoration, Water Damage Restoration

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