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S
susan_wilson_esq

10/08/2012

Provided by YP.com
Terrible administrative servic...

Terrible administrative services. They are seriously lacking in knowledgeable customer service regarding the Insurance Companies. They advertised free initial visit and set of X-rays, yet charged my insurance company. I did not see that mentioned in the the advertisement. Why should my insurance company have to pay for a service which is advertised as free??? Aspen Dental, another dentistry chop-shop does the same.

Furthermore, the young dentist I saw inflicted a high degree of pain when he jammed the needle into my sinuses in one fell swoop. I've never had a dentist do that before and I've been to my share. They normally go slowly, administering the Novocaine as they ease the needle into the area they are numbing. That hurt more than I say describe as I was not prepared for that. It actually brought tears to my eyes right there in my chair. I am normally very stoic when it comes to being a dental patient. His work was fairly good despite.

The young, disinterested receptionist would sooner be anywhere else and when I sent my husband there it was she who made it easy for him to decide to go elsewhere, which he did.

The dentists are OK, except for Mr. Sadist, and the rest of the staff seems friendly enough. This place is like other chop-shops with little variance in regards to an individuals personal needs. Everyone gets run through the system the same way before they will address any problem which is inevitably during another costly visit. Where I had decided to stay away from Aspen Dental, I have found this place to be very similar.

Not the worst, but I'm not real happy with them and if I find another Dentist within my Network I will probably switch. =D Happy smiles!!!

More Business Info

Hours
Regular Hours
Mon:
Tue:
Wed:
Thu:
Extra Phones

Phone: 585-589-7025

Phone: 585-638-9668

Brands
Professional
AKA

Access Dentistry Pc

Albion Dental Pc

Categories
Oral & Maxillofacial Surgery, Dental Clinics, Dentists, Implant Dentistry, Physicians & Surgeons, Oral Surgery, Prosthodontists & Denture Centers
Other Information

Insurance: Delta Dental PPO, Delta Dental Premier

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