U & D Nursery Inc
3435 Kathryn Ave NE, Albany, OR 97322
Reviews
08/08/2017
I have ordered from U&D Nursery before and I had not had issues with them until now. I ordered fill dirt, and when I got had it delivered it had pieces of pvc piping, plastic, garbage wrappers and sod plastic netting. When I went in to talk to them about the fill dirt and looked at the prices on products information, no where on there does it say that plastic could be expected. There is no information anywhere regarding the type of junk that could be on the fill dirt. When I talked to the Owner, Walt, he was very grumpy and did not want to hear what I had to say. Instead tells me to either take half of a refund and to "hell with me". I have worked in customer service before, and to tell a customer to "Hell with you" is not a way to run a business. I did not want to go to a place of business and be verbally insulted by the Owner and be treated that way. I am no LONGER GOING TO BE DOING BUSINESS WITH A PLACE THAT DISRESPECTS ITS CUSTOMERS. I did not deserve to be mistreated like that when all I wanted to know why there was plastic on my fill dirt and how they could rectify the issue. I RECOMMEND NOT BUYING FROM THIS PLACE!!! I would rather go to the Bark Place instead. I called them while I was at U&D and talked to the owner of Bark Place and he was very respectful and straight forward and told me what was in their fill dirt. IF YOU DO NOT WANT TO BE INSULTED AND MISTREATED BY THE OWNER, DO NOT GO TO U&D!!!! They have lost my business and any respect I had for them.
06/10/2011
Last weekend we made several calls in Albany to locate Sandy Loam and Compost, I must admit that "good" customer service is hard to find these days and "great" is next to impossible. I now can say "great" is not impossible after dealing with U & D nursery. Melissa was fabulous to deal with, kind, friendly, knowledgeable and just AWESOME!!! They had all the products we needed and a whole lot more. We are going back again this weekend to buy some other garden needs. As far as I'm concern there is no other place in Albany to buy whatever you need for your garden. By the way, I had to call 3-4 times, I know they were busy but Melissa never made me feel like I was a bother to her, nor did I feel rushed when asking my questions. Now a days folks it's hard to talk to a "live" person let alone one that is kind, patient and knowledgeable. Five stars for Melissa and U&D Nursery.
06/28/2009
whatever your needs,Dick will take great care of you
05/05/2008
Great - family owned service, from bark to plants and trees. low prices make these guys a must.
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun: - Extra Phones
Fax Number: 541-791-8358
- Services/Products
- Sprinklers
- Payment method
- check, debit, visa, discover, mastercard, all major credit cards
- Location
- We're located at the corner of Knox Butte & Century Dr in Albany, Oregon. Our plant end is easily accessible from Dunlap Ave NE in Albany.
- Other Link
- Categories
- Nurseries-Plants & Trees, Garden Centers, Landscape Contractors, Landscape Designers & Consultants
- Other Information
Parking: Lot, Private
Wheelchair Accessible: Yes