Bauguess Moving

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Our company moved this reviewer on Saturday, August 24th, 2013. When this reviewer originally called and asked for our prices, she was given our standard rates, which were $75 per hour for two men and one truck, or $100 per hour for three men and one truck. She expressed concern that her belongings would not all fit in one truck, so we offered to send a second truck free of charge. She requested an e-mail verification of the price of $100 for three men and two trucks, which we sent on Sunday, July 28, 2013. In the week before the move, we spoke to her on the phone, and she said that after consulting her boyfriend, they had decided that they would only need one truck. When she changed her order from two trucks to one truck, she never indicated to us that she also wanted to change from three men to two men. From the very beginning, she had expressed to us that she wanted three men for the job. There was no reason for her to assume that we would send three men and the truck for $75 an hour, when our rates were clearly explained to her when she first called. After the movers arrived, she called us to make sure the entire move would be done that day, which we confirmed. She did not call again until the truck was fully loaded, telling us that everything did not fit in one load. We told her that the movers would come back for a second load right after the first was unloaded in order to finish the move that day. She rejected this, and asked us not to come back for the second load, telling us that her and her boyfriend would finish it themselves in order to save money. After the movers unloaded the truck at her new house, they asked her again in person if she wanted them to go back and finish the job that day, but she told them not to go back for the second load because she was too tired to finish. We received no complaints on the actual day of the move. It was the next morning that we received an angry phone call. We also received no report of damaged furniture. If we had received a report, we guarantee to repair or replace any damages. In this case, the reviewer was refunded $300 from the credit card company, meaning she either received (1) 3 hours of free services, or (2) the equivalent of 3 movers and a truck for $75 per hour. This is well below the competitive market rate for the area. We regret this misunderstanding, but maintain that it is not due to any fault of ours. Dianne Bauguess Bauguess Moving (410) 676-8021