A Country Veterinary Clinic

Write a Review910-399-2934

I got here because they are very honest they don't extra not needed testing on your pets up in some places where all they want to do is test when it's obvious there's a fleas or something in the same caliber yes sometimes it might take a little longer but the quality of care is much better

Today I experienced the worst treatment at this vet office. My daughter's dog was neutered here 3 months ago and now the incision has opened but is not draining. She has a large, tender lump to the right of the incision. So much for sterile technique. I called at 2p and was told that the doctor wants to know if I could come at 2:30 or 3p. I arrived at 2:15p. The blond girl told me I was second in line for walk ins. Two hours later my daughter called and said she needed my 3 year old granddaughter's car seat in order to take my 10 year old granddaughter to dance. I discussed the situation with the blond girl who told me that I was now fourth or fifth in line and that it would be about an hour or more before my dog would be called. I questioned why I was now fourth or fifth in line and she offered a rambling, rather incoherent excuse about three dogs that came in simultaneously that ALL took precedence over my daughter's dog. Well, I rushed the car seat home and got back to the office in 30 minutes. Then, I was told that we had been called. I let th3 dark-haired woman know that I had informed the blond girl that I would be gone for 30 minutes. This dark haired woman said she would check on it. Twenty minutes later I began to think about any further association with this office: antibiotics, possible incision and drainage, etc. Furthermore, no one had approached me about whether my dog would be seen. I decided that I would take the dog to Kind Care in Little River, SC where my dogs' treatment have always been excellent. I also noticed during my lengthy stay customers waiting 20 minutes to pay since there was one person checking people out and people receiving test results at check out. Some customers seemed to receive special treatment when they were greeted enthusiastically and their dogs were offered treats. This was not the same for all dogs. Professionalism and communication were sorely lacking. I would look around for somewhere else here in the Wilmington area.

Dr. Vaiden is AMAZING!! The office and staff were great, we were a walk in with a very sick fur baby, we were seen very quick and received excellent care!!! I don't know what I would have done since all my local vets were booked and couldn't work us in. My pup will be a patient there from here on out! Very compassionate to the animals and there people!!

WORST PLACE EVER!!!!!!!!!!! I wish I could give this place NO stars. I made an appointment....called ahead of time to let them know I was 5 minutes late and that I was coming but STILL waited over an HOUR AND A HALF!!!! But that is not even the worst part. My poor pug became VERY ill after being prescribed Vectra by their vet. The vet originally suggested Trifexis but I was very weary of it because I had read all sorts of horrible reviews on the drug. ANYWAYS, he suggested that I try a new topical called "Vectra." When showing me how to distribute the treatment he mentioned how the dose was a bit on the large size for someone my dog's size.....but you think you should be able to trust your vet right?? WRONG! I applied the treatment on my pup and he had the WORST reaction ever. He experienced non-stop nervous ticks, running around, going insane, crying, yelping, and throwing up…. everything that would make any animal parent a complete wreck. I had to stay up with my dog for over 8 hours to monitor his behavior. Ended up calling these guys and I literally talked to the RUDEST woman. They had absolutely no compassion for me OR my pet. I made a claim with the drug company and demanded my money back for the vet visit and the Vectra money. She gave me the hardest time and ALSO went as far as telling me how it's basically MY fault for not taking the first suggestion from the vet EVEN though it kills animals!!!! Anyways after being on the phone with this rude woman I broke into tears telling her my dog had gone through HELL. I mean the customer is always right!! I had spent near $150 dollars that day...I was only asking my money back for $55 dollars worth of that $150 total bill. They FINALLY agreed to refund that money but this place does NOT truly care about the well being of your animals!! To treat a customer the way they did to me was just astonishing. I will NEVER EVER go back here and I'll be sure to let everyone I know to make sure they NEVER step foot in this awful place.

To the reviewer whom stated that this was the slowest vet they've ever been to, I highly doubt that you had to wait for 3 hours. I believe this was an exaggeration on your behalf. They are a busy practice and take in walk ins (as many vets in this area do not). As a regular client (who has switched vets because of the lack of compassion/care/etc. at other practices closer to me), I've had to wait at times past my appointment time. However, this happens at all veterinary practices, but never 3 hours..I truly doubt that happened. If it did happen, I'm certain it would be because either there was #1 an emergency situation or #2 you were a walk in with a pet not in immediate need , just a routine vaccination and there were clients with appointments ahead of you. Dr. Dan Wilson is a very compassionate, honest and empathetic veterinarian and deserves the thriving (thus busy) practice he has. The same goes for the rest of his staff.

This is the slowest vet I have ever been too. I think they are too busy to be effective.. Been here three hours already yikes never again!!!!