Zen Spa

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OPEN NOW - Closes at 10:00pm

Great massages and great price. I go at least once a week and I feel it really helps with stress relief and health maintenance. They almost always can fit me in there schedules with short notice.

Went to Tao last night for reflexology. I was a big fan when it was Zenspa but apparently they sold or did a name change.The foot massage part was okay. They also include face, neck, arm, and back. I wasn't crazy about the odor of the cream they used when smeared all over my face. It made me feel greasy. When I got up to leave, my neck was really hurting. It hurt so much this morning that I had to make a chiropractic appointment today. I'd give the foot massage 3 stars, it was too short. I would have preferred a much longer foot massage. I'd give the rest of the massage 2 stars and I'd give their customer service, payment and tip procedure NEGATIVE 5 STARS if I could.Tao sells these prepaid spa packages where you can purchase 10 for $218 thereby getting a $25 massage for about 12% off if you prepay and get 10 in advance. I was going through some paperwork and found a couple of passes from when it was zenspa. I called Tao and the woman said that they still accept zenspa passes but it depends how old they are.When I arrived and gave them the pass, they looked up the number in the computer and told me there would be an additional $15 charge. The sign showing the prices for the passes was still the same sign when I purchased them under the name of Zenspa. The envelopes on the counter used for tipping which my passes came in still said Zenspa. These passes are numbered and they looked them up in the computer to see the status including when they were issued and what was paid. They told me they notified all pass owners when they were changing owners. I asked how they notified pass holders, and they said they sent letters. That's interesting since they didn't get my address. She said, oh, if we had no address we sent email. Hmm.. I didn't get and email, what email address did you sent my notice too? She said she didn't know since that was not in the computer. That's interesting, since I never provided my email address. The new owner purchased a business that continues to sell gift certificates that are numbered and tracked in the computer. The old owner collected the funds, and knows exactly how many certificates are still unused.I paid $21.80 for these passes. It's not a coupon, it's a certificate that I paid for. In California you must at least give the value of what was paid for the certificate. The woman at the counter then called the owner and spoke Manderin so I could not understand her. She got off the phone she said the owner told her it's $15 plus the certificate or $25 without. I was pissed but what choice did I have. Leave and get no value, find my receipts and take them to small claims over $43.60 or get the service, and leave a review and contact the BBB as well. I reluctantly paid the $15 and used the certificate. So I ended up paying $36.80 for a $25 massage, but when it came time to tip, I felt that $5 was more than appropriate. It wasn't the best massage in the world and that would be 20% based on $25. The woman at the counter berated me for leaving a $5 tip. She said "our recommended tip for a one hour massage is $10", and I said I left 20%, she said "but they touch your feet" you should really leave them $10 continuing to try to make me feel guilty and cheap. It was the worst experience I have ever had at any massage establishment. I was outraged. They didn't honor the certificate, force me to pay an additional $15, then tell me that a 20% is too little? A $10 Tip amounts to 40%. They make the price cheap to get customer in and then pressure them to leave a higher tip. It's just bad business.Not only was I denied the value of a certificate I paid for, I was treated poorly by the office staff and received a mediocre massage. You have been warned. Stay far away from this place. The owner is greedy and doesn't understand that a lousy $15 c...