Boulos Dental Care

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I have never been treated with the utmost respect as I did from this facility. Very professional, made sure they both explained in detail each and every step they did with the cleaning, filling of cavities and the tooth extraction. I would highly recommend this dental office without any hesitation.

(Based on contemporaneous notes)Temporarily without dental insurance but in need of cleaning, I utilized a coupon for first-time patients which offered cleaning, bite wing x-rays and exam for total of $100. Boulos Dental's desk rep Lynn confirmed the arrangement when I arrived, and hygienist Marla said she knew I had no dental insurance.Despite that, while taking gum measurements early in appointment, Marla said I had 4- and 5-millimeter gaps and that scaling was necessary. She said this without undergoing further tests, stating other symptoms or discussing it with dentist Boulos.Notably, Marla said I would NEED to return to the office for the scaling; she did not offer it as an option and said nothing about additional costs. Absent that, I asked her about costs and she said Lynn would go over that before I left. I said I wanted only the regular cleaning, as scheduled, but Marla replied she might not have enough time before lunch. Eventually, Marla invited Lynn into the room for further explanation.I told Lynn I had two concerns: that I might not need the procedure since my teeth are well-maintained and my gums are pink and rarely bleed. My second, larger concern was that Marla said hastily that I needed the scaling without seeking my approval or discussing costs - and did so while clearly aware that I had no dental insurance. Adding to my consternation, Lynn told me, when asked, that the procedure could cost as much as $1000.I said again that I wanted only the regular cleaning, and agreed to sign a "refusal of service" form. When Boulos arrived, he said my signature was required to protect him in case of a negative outcome and he supported Marla's claim that scaling was necessary. At one point, while I wrote notes, Boulos said, "What are you writing on your paper?" - a strange question with no apparent purpose.I was also told that x-rays revealed a cavity. Marla said I would get a treatment plan but I didn't, so I called later that afternoon and asked Lynn to mail me one. I received a statement several days later, and it offered an estimate for the scaling that I chose not to do. The cost: $660 total, or $220 for each of three quadrants that the clinic said was necessary without discussing costs until I asked.Most disturbing of all, on the bottom of the form was a handwritten note that read, "We would prefer that you would find a new provider for your dental needs." They said this well-aware that I behaved respectfully from start to finish and never raised my voice.While I wasn't going to return anyway, Boulos Dental's completely unjustified rejection of my service stunned me. Upon reflection, however, it shouldn't have. Their written dismissal of me was merely the last of a series of jarringly unprofessional actions.

BEWARE of the UPSELL



(Based on contemporaneous notes)



Temporarily without dental insurance but in need of cleaning, I utilized a coupon for first-time patients which offered cleaning, bite wing x-rays and exam for total of $100. Boulos Dental's desk rep Lynn confirmed the arrangement when I arrived, and hygienist Marla said she knew I had no dental insurance.



Despite that, while taking gum measurements early in appointment, Marla said I had 4- and 5-millimeter gaps and that scaling was necessary. She said this without undergoing further tests, stating other symptoms or discussing it with dentist Boulos.



Notably, Marla said I would NEED to return to the office for the scaling; she did not offer it as an option and said nothing about additional costs. Absent that, I asked her about costs and she said Lynn would go over that before I left. I said I wanted only the regular cleaning, as scheduled, but Marla replied she might not have enough time because of lunch. Eventually, Marla invited Lynn into the room for further explanation.



I told Lynn I had two concerns: that I might not need the procedure since my teeth are well-maintained and my gums are pink and rarely bleed. My second, larger concern was that Marla said hastily that I needed the scaling without seeking my approval or discussing costs - and did so while clearly aware that I had no dental insurance. Adding to my consternation, Lynn told me, when asked, that the procedure could cost as much as $1000.



I said again that I wanted only the regular cleaning, and agreed to sign a "refusal of service" form. When Boulos arrived, he said my signature was required to protect him in case of a negative outcome and he supported Marla's claim that scaling was necessary. At one point, while I wrote notes, Boulos said, "What are you writing on your paper?" - a strange question with no apparent purpose.



I was also told that x-rays revealed a cavity. Marla said I would get a treatment plan but I didn't, so I called later that afternoon and asked Lynn to mail me one. I received a statement several days later, and it offered an estimate for the scaling that I chose not to do. The cost: $660 total, or $220 for each of three quadrants that the clinic said was necessary without discussing costs until I asked.



Most disturbing of all, on the bottom of the form was a handwritten note that read, "We would prefer that you would find a new provider for your dental needs." They said this well-aware that I behaved respectfully from start to finish and never raised my voice.



While I wasn't going to return anyway, Boulos Dental's completely unjustified rejection of my service stunned me. Upon reflection, however, it shouldn't have. Their written dismissal of me was merely the last of a series of jarringly unprofessional actions.

They come off as friendly, but deep inside you could tell they are not enjoying their job which in return gives me as the patient and far from perfect visit.

A huge turn off was that I purchased a year plan with them for almost $300 that would give me a certain percentage discount on the removal of my wisdom teeth, as well as 2 dental cleanings. It made sense at the time because i would end up saving money in the long run. well i got my wisdom teeth removed, and my first dental cleaning. After that they wanted me to reschedule, so i did. But months later when my appointment came up, they told me they wanted to charge me $175 for a dental cleaning because my plan had expired only a week prior.



Long story short, they purposely set my appointment a week after my plan expired so i would have to fully (repay) them for a dental cleaning that i had already paid for. The doctor was in the back just watching me, not saying a word!



They scammed me by making me pay for something that they never actually did. a doctor of that magnitude should never allow his customers to be hustled like that, RIGHT INFRONT OF HIS EYES!



Extremely disappointing, I REALLY HOPE YOU DONT SCHEDULED AN APPOINTMENT WITH THEM. They will likely hustle you.



I am an extremely unsatisfied customer!

SHAME ON YOU!