Hartel's / DBJ Disposal Companies

Write a Review218-729-5446

CLOSED NOW - Opens at 8:00am

My garbage was not picked up this week even though I had left the container in its customary spot at the end of my driveway. I called to ask for a credit for this week, but they wouldn't give me one. They said that I could put out "extras" that wouldn't fit in the container next week for no extra charge. I don't have "extras" - I barely have one bag of garbage a week, so that solution didn't work for me. What a way to run a company.

This company falls short in so many ways it would be hard to list them all.
So many companies loose customers solely based on failure to provide some level of decent customer service. This is the case with Hartel, when your paying month to month and purchasing hundreds of dollars in extra's, when an issue arises and customer service is expected they suddenly become indifferent and unaware ... sad that confuse is an excuse, then flatly belligerent and disrepectful, like the issues with those that do the pick-up.
Do yourselfs a favor and go with Nordic - read their reviews and save a lot of hassle and money - and they want your business.

Unethical, lacks professionalism, vengeful.

The behavior of the company is reprehensible and unprofessional. The attempt at a rebuttal to dr-rig's review is a piece of spam, to put it nicely. Unfriendly on the phone and questionable billing ethics. As well as the unfriendly attitude on the phone, I got a notice from a collection agency before the last bill was even due. When they came to pick up their cans they toss garbage into their competitors can. It may come down to conciliation court before all is said and done ... have my MN Dept. of Commerce complaint form printed.



I did a double take at dr-rig's review to as to the company he went with. Nordic is the best, but any other, such as WM, would be better than Hartel's.

On my March/April bill there was an extra charge evidently for extra garbage placed at my garbage recepticle. I called when I received that bill and explained I was disabled and barely get my regular garbage put out after being asked if I had done some housecleaning and had extra items to throw out. I am lucky to 'regular clean' my home like vacuum, dust and do dishes let alone go on a 'spring cleaning jettison odd items' cleaning spree. I was told the charge would be removed yet on this billing for May/June.....it is still there. I will be calling yet again. If this EXTRA charge continues to show on my NEXT billing I will no longer be doing business with Hartel's. End of story.