Carpet Care Plus
121 Behrens Dr Ste 1, O Fallon, IL 62269
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10/07/2014
The guys did a great job. They showed up right on time and were in and out in under an hour. Carpets looked great and the price was exactly as advertised. Both the guys were well spoken and explained everything they were doing. I felt comfortable with them in my home. I would definitely recommend their service.
12/07/2012
I have used Carpet Care Plus many times. Each time the crew is prompt, courteous, professional and respectful. I have had them clean my carpets, my sofa, my floor rug and my vehicle car seats. Every time the job was done quickly and efficiently. I always recommend Carpet Care Plus to my family, friends and neighbors. Thank you again for your consistent quality service.
12/07/2012
Provided by YP.comI have used Carpet Care Plus on many occasions and every time they have provided excellent service from cleaning my carpets and floor rugs to cleaning my sofa and vehicle upholstery. Larry and his crew are professional, courteous and respectful. I recommend them to anyone that needs their carpets or rugs cleaned.
01/20/2012
Provided by YPmobileMy daughter got sick in her car seat and the cover does not come off to was it. I called the office and they told me just to bring it in. My husband picked it up on his way home good as new. Thanks Carpet Care Plus
11/03/2011
Provided by YP.comLarry and his team have done such a great job for our family and clients with all of our rugs. We had the worst area rug that got sent out to the garage because it was so badly decorated from our 2 dogs. We were going to throw it away, but Larry said that he could get it to smell like new...and he did! I would remommend anyone or business to use Carpet Care Plus. They have a very professional team of employees that are very courteous and great to work with. Thank you, Carpet Care Plus!
08/23/2011
Provided by YP.comThis company is very rude & extremely unprofessional! They constantly had schedule errors. This is extremely difficult because we are a family with three small children, I attend school full-time, and my husband is on his second tour in Iraq. They had to return when their job was not done correctly one time & the other two had their schedules mixed up!I have never had a company behave this way.
We appreciate all feedback and thank you for yours as well. As a 20 yr. Veteran myself, we can very much appreciate and can empathize with the scheduling issues of being a military spouse. Especially with children and your husband being deployed. We are one of the only carpet cleaning companies that give you a set time and not a 4 hour range for your appointment. We pride ourselves on being very prompt and communicate with a customer if we will be running late or can accommodate you early. We also have a very strict policy of addressing any issues a customer has. When a spot wicks back up to the surface, or when there is a miscommunication on what personal items are to be moved or not moved we make it a priority to return till your needs are met. This leads to lifelong customers. Our main goal is always customer satisfaction.
08/23/2011
This company cleaned my home two times. The first time was okay except the cleaners showed up one hour early. The 2nd time was not good at all & the cleaners had to return to have the house redone. (they left stains & did not even move furniture, which is promised) My last visit was cancelled because again they had their schedule wrong! Very unprofessional, especially for a family that is on a very, very tight, strict schedule. I have three small children, I attend school full-time & with my husband being in Iraq, I simply do not have the time for a company to show up early or "accidently" schedule the wrong time, much less to have a carpet cleaning company to return after the job was not done correctly. I have never had ANY other company have so many scheduling issues, ever. I have used carpet cleaners in Virginia for the past 10 years & had not one issue. My last two conversations with them, they were extremely rude & unprofessional!
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: - Extra Phones
Phone: 618-632-1895
- Services/Products
- Binding Binding & Serging Estimates Free Estimates
- Payment method
- amex
- AKA
Carpet Care Plus LLC
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- Categories
- Carpet & Rug Repair, Carpet & Rug Cleaners, Furniture Cleaning & Fabric Protection, Janitorial Service, Upholstery Cleaners, Water Damage Restoration