Ansley Appliance Service
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10/18/2016
Provided by YP.comThe first tech took my dryer apart three times, was at my house 4 hours and ended up telling me it was an electric issue. Turns out he tripped the fuse and didn't have a clue to consider this as a possibility. Made me call an electrician, and pay for service only to learn about the fuse being tripped. Then Anthony came, took the dryer apart again, and said it was a circuit board problem and he'd have to order parts and come back again. Two days later, Anthony returned to replace the circuit board after 3 hours he left telling me all his readings showed the dryer was working. I went to do laundry and the dryer did not work. Next day I called called Ansley to report that my dryer was not working. I was instructed to disconnect the vent from the back of the dryer and the dryer would work then as he said it was a vent problem. I did so and the clothes inside dried. However, subsequent loads, with vent still unattached, did not dry. The next day (Saturday) I called Ansley to report that the subsequent loads had not dried, even with the vent unattached. I received no call back. On Monday, Ansley called my warranty company and reported the problem to be a vent problem...even though he had a voicemail from me stating with the vent unattached the clothes were still not drying. Ansley appliance never returned my phone call from Saturday. I called Ansley on Tuesday, having expected a return call from Saturday. Anthony told me he would not come out again because he "wouldn't get paid by the warranty company for a fourth service call." Even though, the dryer still isn't fixed. Not only was Ansley Appliance unable to help me, and blatantly lied to my warranty company, I found them to be condescending, having once been told I "couldn't possibly understand" the problem with the dryer. To every service call they were at least 15 minutes late to the 1 hour window. This company is incompetent, unprofessional, condescending, and should be ashamed at the level of service they provide.
10/19/2015
Provided by YP.comWe had them come for a home warranty claim to fix a washer on 10/5. They were extremely late. They said they needed to order a part and it would take 3-5 business days. After calling them multiple times, they finally got back saying it just came in (10 days later!) on 10/15
They scheduled service for Saturday 10/17 from 10-11, and showed up at 10:55. They quickly said they needed a part from the hardware store and left. They came back and said they didnt have the right parts and would call and come back the next day Sunday 10.18. We have called them 5 times, left 3 voice mails and have still not received any communication from them BUT they cashed our deposit check $100 immediately after first visit.
WOULD NOT RECOMMEND!!!!!!!! have filed complaints with HSA as well
More Business Info
Most Repairs Are Usually Less Than Half The Cost Of A New Appliance!
- Hours
- Regular Hours
Mon - Fri: Sat: - Payment method
- mastercard, amex, debit, discover, visa
- Accreditation
Licensed & Insured
- Categories
- Major Appliance Refinishing & Repair, Dishwasher Repair & Service, Range & Oven Repair