Chem-Dry Of Germantown

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BEWARE OF FALSE ADVERTISING. This is the most unprofessional, rude company that does not honor their guarantee. On their website they offer a free home evaluation, 3 times they highlight their "FREE if we can't get you satisfied" guarantee, and they advertise free pickup and delivery for rug cleaning. They are full of LIES



I originally called this company because I wanted to take my rug to their shop to have it cleaned. When I learned that they don't have a shop like that (they come do free home evaluations), then I had this company come to my home to see about having my rug cleaned. I was told that I would need the "deep cleaning", which meant that it could not be done in my home but needed to be taken to their shop (this was 2x the price of the basic in-home cleaning). Besides a juice stain, the technician acted as if they could clean up the rug. I signed their waiver saying that I would not hold them liable for damage to the rug- no existing conditions were listed on the form.



The rug came back, not looking ANY better than when it left. The technician was aware of my dissatisfaction and extremely rude about it. They dropped the price to $99 and left with a "who cares attitude". AFTER me calling them about their guarantee they did honor the part about coming back and trying to re-clean the rug. I am not sure why this would not have been offered when the rug was first dropped off and they were aware of the problem. The 2nd pickup was done with the worst attitude by the technician, my husband had to come to my defense because of the way I was being treated. It was dropped back off again not looking much better.



The company denies that they have a satisfaction guarantee, even though it is advertised on their website 3 times. They claim that they satisfied their promise by coming back to try to clean it. They also said that they didn't charge me their normal $40 pickup/delivery fee, even though they advertise free pickup and delivery on their website. At my free evaluation (as I discussed on the phone before they sent the technician), I wanted to know if the rug would clean up well or else I didn't want to have it cleaned. I was told the technician would be able to tell me and when he came I was told it would (except maybe not the juice stain). After the first and the second cleaning's dissatisfaction, I offered to send pictures to the owners. They obviously have no interest in personally looking into the issue, because they did not care to see them and have done nothing but make excuses saying that my rug is damaged and that is why they cannot make it look better. Why didn't the tech tell me that at the evaluation then. THE OWNERS HAVE NEVER EVEN SEEN THE RUG!



This company's advertising is a LIE. There are other rug cleaning companies that do not make such bold promises and guarantees. This company advertises a 2fold guarantee. They advertise that they will return to correct the problem, but they also advertise "free if we can't get you satisfied". If they want to change their advertising- that is fine, but as long as they advertise this guarantee then they should be prepared to honor it. Their attitude towards their customer and their lies are unacceptable.



I would not recommend doing business with these people. Chem-dry is known for being a wonderful and reputable company, but unfortunately these owners are deceitful.