United States Postal Service

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A week and a half of vacation mail was to be delivered on Saturday. This is Monday afternoon the mail is still at the post office, although regular mail delivery has been resumed. Email confirmation from USPS said they would deliver it. Well, at least they did answer the phone on the second attempt, were courteous, and verified that the vacation mail was still there so I'll give them 2 stars.

Let me start off by saying that I usually don't complain or right reviews, but this place is soooo awful I felt the need to say something. First off they never answer the phone, it just rings off the hook. Sometimes they don't even deliver mail, which is annoying when I'm expecting something to arrive. The manager doesn't help or care when his facility makes mistakes. For example, I sent my mom a box priority mail with some cookies inside. Priority is only suppose to take 3-5 days. Due to a clerk error putting in the wrong zipcode the bar code on the box was wrong so they kept sending it back to the Fort Worth office, then the employees would send it back to the sorting facility. It finally got delivered over 2 weeks later. When I took my receipt and had them look up the package the manager wouldn't even come out to talk to me. He had someone send me away and said they couldn't help me. I hate going to this post office for anything, I hate it worse that I have no choice as that is my post office.

I joined YP.com just so I could write this review. My experience at this post office was THAT BAD! First off, for such a nice facility it is unkempt, there was trash all over and they didn't have much in the way of packing supplies ie no tape, nor did they have a single pen for customers to write with. When I got in line there was one other woman waiting but not a single employee to be found. The line grew and grew, and there was a massive tension growing and more than a few awkward looks were exchanged because no one wanted to be "that guy" and yell out for help. We could hear two people in a small room next to the counter watching tv and chatting the entire time. After waiting for about ten minutes I was understandably irate but I was willing to give the woman the benefit of the doubt when she finally showed up and said something like "Sorry, I kept trying to tell him that I had customers but you know..." (I'm guessing she was talking about the other person who wasn't doing their job.) When it was my turn we both fixed faked smiles and I told the "employee" that I needed my packages sent Priority. The plastic smile on her face disappeared and she passed the Priority Tape dispenser to me and said "You're gonna hafta tape them up over there and then get back in line." I couldn't really wrap my head around her inherent laziness because every post office I've ever been to has done this for me with little to no issue, especially if they don't have tape I can buy, and they certainly never told me to go to the back of a very long line! I asked her if she was serious, she said yes, so I grabbed the tape from her. (I was a little snatchy, I'll admit it.) She told me "Don't ever snatch stuff out of my hands!" Like I broke her favorite fingernail. I said "whatever" just to shut her up because she was making a scene. She told me "You might as well take those packages to the machine. I'm not going to serve you." Being the woman I am, I threw the tape on the floor and told her that "It's a good thing you people are being replaced by machines!" and I drove straight to the post office on Alta Mesa and received excellent customer service. I'd like to point out, just for the record, I served her and fought for her freedom in this nation's military for six years so that she, a FEDERAL EMPLOYEE, can sit on her duff all day in one of the easiest jobs in the world that pays a salary and has great benefits. I will never return to this post office. Just go to Alta Mesa, it's worth the drive.

TODAY JULY 6TH 2010 I TOOK THE CARD I HAD FOR CERTIFIED MAIL PICK UP TO THIS POST OFFICE AT 10:00 AS NOTED ON CARD. THE CLERK TOOK MY CARD AND WENT TO GET THE LETTER. THEY CAME BACK TO SAY IT WAS MIS-PLACED, AND THEY WOULD CALL TODAY WHEN THE FOUND IT.

I HAVE SINCE TRIED SINCE 10:30 TO CALL AND CHECK ON THIS AT NUMBER ON THE LISTED WEB-SITE 817-263-5063 THIS HAS RANG BUSY SINCE 10:30 . I SINCERELY HOPE THE LETTER IS NOT UNDER A LEGAL TIME FRAME. I DONT EVEN HAVE THE CARD THAT WAS SENT ANY LONGER THE CLERK WOULD NOT GIVE IT BACK TO ME.