Supercuts

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I took my 14-year-old son for a hair cut just now (3-26-2015 @ 5:30 pm). Not to mention that the barber's comments to my son requested how to cut his hair. She asked him a question with a term which he didn't understand. Then her response was asking my son if it's the first time having a hair cut. If it is common to have hair cut once every 14 years, all the hair cut business would have been closed down by now! Why did she ask that kind of question??? (She has an initial KW)