Best Buy

Write a Review502-962-3933

CLOSED NOW - Opens at 10:00am

Worst service ever! They won't get another penny of my money!!!

This location doesn't know how to answer the phone today! Then when you finally get someone and ask to be transferred to a Manager you get disconnected. We purchased a TV a couple of months ago. When we were putting it together we discovered it was broken and missing pieces. So we had to make a another trip up there. Then a couple weeks ago our other TV broke. Geek squad came out and said we could get a replacement. Go up there get a different TV today. Open it up to discover it is BUSTED. We have spent at least 1 hour and half today trying to speak to someone. WORSE CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

dont waste ur time. i took my 1200 dollar laptop in to get repaired i waited untill the last day of the warranty because i do everything on my cp and hated parting with it. the prick at the service counter said that it had really expired at 12:00 the evening before because it wont get to the service center in time so the warranty is void! r u kidding me? that was a dirty thing to do to me and because of that little stunt they will never get another dime from me! ive probally spent 10,000 in that store in the past three years! what a bunch of idiots. i could have talked to the manager but it wasnt worth my time.they are poor in all aspects.slow service is there mantra basically they can kiss my @####@$$#@@###!!!!!!!!!!!!!!!!!!!!!!!!!

Everyone that I have talked to has said their staff and sales people are rude and not helpful at all, even the customer reviews on service and tech support on their websites are very low! I don't know but both times I have been there this week, I have had nothing but a good experience and yesterday's was the best. I spoke to 4 or 5 sales people, the girls in Customer Service for returns and the guys in the Geek Squad were all wonderful!!! They answered EVERY question we asked, showed me how to work a tablet and gave me advice for what would be best for what my husband and I were looking for. We were there for a couple of hours between buying a tablet and getting our laptop fixed and everyone was very friendly and helpful.. I did find it interesting that the sales people prefer Androids, while the majority of the staff in customer returns and the guys in the Geek Squad own iPads and are antsy waiting on the new iPad3.. all in all a wonderful experience!

This store is very nice and is a really cool to go to. The works are really good and will assist you if needed!

The merchandise I purchased was a very good deal. However, staff were inattentive and gathered in small groups talking more than assisting. I did however find someone in the computer department that was very helpful.

Friendly staff, good selection, clean atmosphere. Employees could be a little more knowledgeable about the products, I have gotten a few pieces of misinformation here.

They always have quick service and at good sale prices, And a great selection of products.

Bought an electric range 3 weeks ago. The old range was hard wired into the wall-didnt know til new one was delivered. Delivery man said to call staore when old range taken out and arrangements would be made to pick it up. That was 20 days and 4 phone calls ago-range still sitting on my patio.