Best Friends Pet Care

Write a Review773-245-0364

OPEN NOW - Closes at 7:00pm

Think twice before leaving your loved one here. My parents took their very healthy, 2yr old dog in for a grooming and she died while in the care of this place. My parents were not happy with the way the news was delivered and how they were treated afterwards. My parents are still waiting for answers as they mourn the death of a dear family member.

I was thoroughly impressed by Best Friends Day Care. I was nervous coming into BF’s as we established a routine with our last day care provider. From the time I dropped off our dog to pick up, I was extremely happy. Not only could I check in on our dog via web cam, but I was provided a report card and pictures. The staff was excellent, as I was unaware of the new process. They treated me with respect and helped with any questions/problems along the way. I felt cared for as a customer.Our dog will be coming back!

I was thoroughly impressed by Best Friends Day Care. I was nervous coming into BF’s as we established a routine with our last day care provider. From the time I dropped off our dog to pick up, I was extremely happy. Not only could I check in on our dog via web cam, but I was provided a report card and pictures. The staff was excellent, as I was unaware of the new process. They treated me with respect and helped with any questions/problems along the way. I felt cared for as a customer.Our dog will be coming back!

f you had asked me a month ago, I would have said I was happy with Best Friends. But that was before they stopped picking up my dog and didn't even let me know. My dog has been a Best Friends client for 3 1/2 years. She went five days a week and was picked up and dropped off. This week I was off of work but decided she would still go since I had a lot of work to catch up on. Monday morning I went to my exercise class, came home expecting that she had been picked up and she was still here. I waited for a call from them thinking maybe the driver was sick, but nothing. Wednesday they finally called me. They said that they did not have my credit card number which is not true since I have been on automatic renewal the entire time. They claimed they had called my cell phone "several times" which is not true and I even double checked the phone log to see if I had somehow missed it. I asked when they stopped picking up my dog and they said A WEEK AGO. So my poor dog had been home wi

This is my first time writing a review -- I was motivated by the consistent (5 years and counting) and beyond-the-expected great care my dogs receive at Best Friends. Bruce and his team know the personalities and quirks of my Chumleigh and Daisey almost as well as I do -- and they receive personalized attention accordingly. I trust them so much, in fact, that I actually had them look after Daisey while she was still recuperating from surgery -- when I arrived to drop her off, they showed me a personalized plan of care they had worked out so Daisey wold receive the best care possible. That's impressive and that's why I had to write this review. I would not take my Airedales anywhere else. Nancy D..

I have been taking my little dachsie Zoe to Windy City Doggy Day Care for years. She absolutely loves it there - she actually knows when we are pulling into the parking lot and gets so excited when we walk in the front door that she usually pulls her leash out of my hand just so she can run and great them! Bruce and his staff get and A+++ they are attentive, courteous, and professional...not to mention they plan great parties and wonderful activities for every holiday. I have a Facebook account and have created a folder just for all the pictures that the staff at Windy City has taken of my little Zoe.I can't say enough postive things about everyone that works at Best Friends Windy City. I brag about them to everyone I know ... as a matter of fact, my daughter is going to start taking her dog to day care and her girlfriend has started boarding.If you want any further feedback please give me a call 312-560-0296. Obviously I love those guys and so does my little Zoe!!!!!