Tribal Jewelry

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Bought a matching wedding band set from Tribal Jewelry. Wrong size by two sizes up was sent for the Hers ring. Standard brief apology was given in response to notifying of this problem, no inquiry if a wedding date was fast approaching and when asked if return would be postage paid (in the name of principle and good customer service), I was told "No, it wouldn't be much." So I used my time to package up their mistake, take their mistake to be shipped AND I paid postage & insurance to return their mistake which was keeping the wedding set useless. Ten mailing days later, I had to email again (calling doesn't work) to find out if the returned ring was received and told it hadn't. That made my heart sink. However, I easily acquired the delivery confirmation date and time, then emailed that info to tj.com which miraculously produced acknowledgement of receiving returned ring and that the correct ring was shipped that afternoon. All this in one day, thank goodness. The ring arrived a few days later. Huge unnecessary delay, hassle and stress in getting this wedding set. Plan well ahead for your event! We're glad we had a little time to spare at the end of this saga. Integrity of just $3.51 return postage paid by tj.com would have strengthened the weak apology and would have prevented this review. One time, last time customer.