Best Western Plus Hotel & Conference Center
5625 Odonnell St, Baltimore, MD 21224
Reviews
02/11/2009
Provided by SuperpagesThis is a very nasty and unhealthy hotel. Management doesn't care, the front desk staff are ghetto and trifling. I had my bridal party stay there along with other guest of the wedding and we did not get into our rooms until 4:00 am the morning of the wedding after being there since 10:00 pm after the rehearsal, trying to get the rooms right. They mixed all the rooms up, then they sent two of the guest to rooms that other guest were already in asleep in the beds. To make a long story short. We did not have our bachelorette party, hair/nails did not get done, and to top all that off, we got up at 6:00 am anyhow to go each breakfast, and while there, my sister and I were summons to my 80 yr old mother and 83 year old blind father's room because they woke up in a bed full of chinches (bedbugs) that had bit and rashed them up through the short time they laid there. The room was infested. So bad, the staff didn't want to go in there to clean up the room. One employee had on gloves and had to literally bag up my parents night clothes and put them in a garbage bag, and all the clothes they had laid out on the bed. The hotel management from the bottom to the top did not care, they tried to blow it off. We waited for 4 hour for a GM or DM who ever she was to come to our room to rectify the situation. I was a nervous wreck, we all ended up in one room that we felt was a bit cleaner than the others (had 3 rooms) to try to get ready for the wedding. I was crying, my parents were crying, the bridesmaids were crying, it was a mess. We were hungry and they had the nerve to give us a gift certificate after we asked for food for my Father who was a Diabetic, and for the wedding party because we missed breakfast because of the incident. We ended up eating McDonald's. The wedding was suppose to start at 3:00 pm it didn't start until 4:30 pm and most of the guest were tired and hungry, they left right after the ceremony and didn't come to the reception that didn't start until about 5:45 pm. There was wasted food, wasted money. The only good thing that they offered us was not to pay for the rooms and the exit out of that hell hole of a hotel. What ever you do, don't use this hotel for a wedding, family reunion, or any other event. You will be embarrased, believe me. It was a disaster. We called the police also to make sure that this situation was documented, and that they couldn't say it never happened. True Story.... Do Not Use This Hotel!!!!
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
Fax: 410-633-2812
- Brands
- Best Western Plus
- Payment method
- master card, amex, debit, discover, visa, cash
- Neighborhoods
- Southeastern Baltimore, Medford
- Other Link
- Categories
- Hotels, Banquet Halls & Reception Facilities, Lodging
- Other Information
Price Range : Average