American Home Shield

Write a Review901-537-8000

Awful, awful, awful experience! Just hire a company and deal with them yourself! They will deny for pre-existing conditions! I placed a claim for service for my air conditioning unit. I was told the unit had coverage. I paid a $100 service fee and the technician told me he tested the system for leaks. He said that the leak test came back inconclusive. He said that the Freon most likely leaked out of the evaporative coil and I would need another one. I waited 6 days, hadn’t heard anything so I called American Home Shield. They told me my claim was denied because this was a “pre-existing condition” for a defect or mechanical failure that I knew nothing about. She told me that this fell under “undetectable pre-existing conditions which are defects or mechanical failures” that could not have been detected by visual inspection. I told them I’ve used the air conditioner since I moved into the house in 2012 and I haven’t had a problem with it until this summer. It’s a 2006 unit - if this isn’t a case of normal wear and tear, I don’t know what is! She said that since it took time for it to leak out of the system it was a pre-existing condition. I told her that it’s not a defect or mechanical failure because I’ve had the system since 2006. If it were with of those two things this would’ve happened sooner than that. She told me I could not appeal the decision. That American Home Shield does not have an appeals process. She said my only recourse was small claims court.